922-093 exam Dumps Source : Communication Server 1000 Rls.5.0 System Admin and Management
Test Code : 922-093
Test denomination : Communication Server 1000 Rls.5.0 System Admin and Management
Vendor denomination : Nortel
: 25 actual Questions
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informationMicrosoft-Nortel observe Unified Communications positive aspects
The Alliance these days won three newfangled valued clientele as smartly, together with Indiana institution, U.k.-based Worcestershire fitness information and Communications technology capabilities, and an IT and telephony provider known as 4ward.
Microsoft and Nortel shaped the imaginative Communications Alliance in July of ultimate 12 months with the purpose of providing unified communications options to businesses. under the Alliance, the companies initiated joint research and development efforts. They besides created client demonstration centers and engaged in joint revenue and advertising.
in the Alliance's prefatory press liberate, Jeff Raikes, Microsoft's company Division president, mentioned that the joint unified communications solution would enable a "single identification throughout e mail, voice mail, voice over internet protocol (VoIP) denomination processing, rapid messaging and video."
The Alliance's most notable product is referred to as Nortel Converged office, a unified communications system that integrates Nortel's VoIP telephony gadget with Microsoft's server know-how.
The leading accessories of Converged office encompass:
there may subsist additionally a Nortel application core fraction that supports non-compulsory capabilities, together with web integration, interactive voice response and develop contact with middle services.
Unified communications receives defined in a considerable number of techniques, but based on the IEEE, it customarily encompasses "unified messaging, collaboration and interaction methods." These programs additionally typically enable actual-time and immediate actual-time communications. moreover, mixed media (voice, electronic mail, fax, and so on.) may besides subsist accessed from a lone software, unbiased of the access equipment.
competition in the unified communications locality is thick with massive names. In March of this yr, IBM and Cisco, introduced a collaborative trouble on unified messaging client technology referred to as Unified Communications and Collaboration (UC2). UC2 is in response to open technologies, comparable to Eclipse edifice ambiance and the Open functions Gateway Initiative framework. Citrix systems and Nokia, amongst others, believe expressed champion for the UC2 platform.
beneath the IBM-Cisco unified communications partnership, Cisco plans to sell IBM's Lotus Sametime collaboration solution and IBM plans to sell Cisco's Unified Communications manager, Cisco team spirit and Cisco Unified MeetingPlace products. The entire unified communications solution is designed and delivered via IBM international know-how functions.
Kurt Mackie is senior tidings producer for the 1105 enterprise Computing group.
newsMicrosoft and Nortel latest Alliance Roadmap
the two corporations first announced their collaboration ultimate summer.
The highway map comprises three newfangled joint solutions “to dramatically enhance company communications via breaking down the limitations between voice, email, speedy messaging, multimedia conferencing and different styles of communication,” in line with an announcement through both businesses.
additionally blanketed within the announcement are 11 newfangled implementation services from Nortel and the pocket of more than 20 joint demonstration facilities the dwelling valued clientele can journey the expertise, the statement persisted.
furthermore, the two organizations spoke of they believe signed agreements with dozens of clients, and believe developed a “pipeline of hundreds of potentialities who wish to realize the benefits of unified communications.”
From Microsoft's viewpoint, it's any fraction of the business's long-term play to merge any types of communications and messaging into a lone framework. A year in the past, the trade announced that it was merging its alternate Server neighborhood with its precise-Time Collaboration (RTC) group, and that it had begun to assume of both technologies comprising a "platform."
the brand newfangled community changed into named the Unified Communications community (UCG) and resides in Microsoft's enterprise Division. The thought for the newfangled community emanated from a vision of including continuity to a myriad of communications instruments, technologies and modes -- from e-mail and speedy messaging to Voice over web Protocol (VoIP), audio/video and internet conferencing -- in a unified manner.
The three newfangled joint options introduced by the alliance this week are named Unified Communications built-in branch, Unified Messaging, and Conferencing.
When it's obtainable in the fourth quarter, UC integrated offshoot will comprise Nortel and Microsoft technology on a lone piece of hardware that supplies VoIP and unified communications in far off places of work.
Coming a bit prior in the 2nd quarter, Unified Messaging will purpose to simplify client deployments, autochthonous session initiation protocol (SIP) interoperability between the Nortel verbal exchange Server one thousand and Microsoft change Server 2007. The solution comprises Nortel skilled features for design, deployment and support.
additionally coming within the fourth quarter, Conferencing will prolong Nortel Multimedia Conferencing to Microsoft office Communicator 2007. It aims to supply a lone client journey constant across purposes such as voice, instant messaging, presence, and audio- and videoconferencing.
This 12 months, the agencies besides scheme to prolong their existing unified communications solution — a unified computing device and gentle telephone for VoIP, e mail, speedy messaging and presence — to the Nortel communication Server 2100, a provider-grade enterprise telephony product supporting as much as 200,000 users on a lone system, in line with trade statements.
As for the highway map, both businesses believe outfitted more than 20 joint demonstration centers in North the united states, Europe and Asia, with greater than 100 further facilities scheduled to open by course of midyear.
Nortel has besides introduced 11 core integration services to back purchasers build, deploy and assist joint unified communications solutions, including end-to-end assignment management. Nortel claims it has already expert greater than 2,200 VoIP experts to convey these features and will add extra as deployment ramps up.
Stuart J. Johnston has lined expertise, mainly Microsoft, given that February 1988 for InfoWorld, Computerworld, suggestions Week, and computing device World, as well as for enterprise Developer, XML & internet capabilities, and .web magazines.
average application movement gives finished, within your budget, and Scalable reply across systems and into department places of work
TORONTO, ONTARIO--(Marketwire - Nov. 3, 2009) - minuscule and medium-sized businesses (SMBs) can achieve productivity, charge-discount rates and the investment protection notable to success in state-of-the-art enterprise atmosphere with newfangled unified communications-based (UC) software from Nortel* (OTCBB:NRTLQ). The latest application unencumber 5.0 for Nortel's award-winning company Communications supervisor (BCM) adds newfangled UC capabilities, including unified presence, and more desirable simplicity with the introduction of a common software circulation for BCM50 and BCM450.
The Nortel BCM450 and BCM50 are Linux-based mostly IP/TDM PBXs offering software-rich, all-in-one options for converged voice and statistics communications. The BCM50 serves agencies with up to 50 users while the larger skill BCM450 is proper for transforming into medium to huge organizations and offshoot workplaces with up to 300 clients. every helps a amalgam of IP and digital shoppers and might enable organizations to hold up to 70 percent of their original investment by means of reusing present device.
As a fraction of the newfangled BCM Rls 5.0 software, BCM450 and BCM50 supply SMBs with dynamic UC features like InTouch, which provides genuine federated presence, and widely wide-spread integrated communications purposes and capabilities. InTouch lets users talk conveniently with any one in their very own listing – throughout Microsoft Outlook, Nortel BCM, MSN, and Skype for click-to-call, click on-to-IM, and click-to-email. by using connecting americans sooner, enhancing collaboration and dashing up the time to resolution, Nortel estimates that unified communications can champion groups realize cost-discount rates and an multiply in productivity of as much as 18 %.
ultimate year, the Nashville convention and company Bureau** (NCVB) leveraged its BCM450 solution to ebook more than 650,000 refer rooms while advertising tourism on behalf of numerous companions. NCVB is now trialing BCM Rls 5.0 and plans to roll out the InTouch application in the coming weeks. Kay Hopwood, NCVB's director of counsel know-how, is anticipating seeing true-time presence for every person on the community and having a view into neglected calls even when a caller doesn't evaporate away a voicemail. For now, NCVB is having fun with the primary BCM Rls 5.0 characteristic it deployed, FindMe/FollowMe (FMFM), which allows simultaneous ringing of as much as 5 further exterior contraptions. "every denomination is competencies company," said Hopwood. "With BCM's FindMe/FollowMe capability, their earnings group never has to pass over yet another salary-generating summon once more."
Minitel**, a premier Nortel companion featuring carrier throughout Canada, besides chose to trial BCM Rls 5.0 in its own office production system. Its Toronto vice chairman of Operations, Dan Silverman, changed into so cozy with the progress of the in-house trial he satisfied a astronomical accounting firm client to deploy it as smartly. "The installation became as simple as can subsist and the customer is now rolling out both InTouch and FindMe/FollowMe to dissimilar clients in their organization conveniently. They had been capable of rep their client as much as velocity on the interface and rolling the application out by course of themselves in less than an hour," said Silverman.
Mexico's Universidad Latinoamericana** (ULA) in a similar fashion demonstrated the newest BCM software with grotesque effects. "we're in the enterprise of educating modern adolescence and getting ready them for the future and the challenges forward," referred to Mario Ahumada Sandoval, subdirector of techniques, ULA. "To accomplish that, they matter on having the newest in communications expertise that helps us present a loaded UC undergo for workforce and college students. Trialling BCM Rls 5.0, they create that the product's newfangled duty set enhances their UC experience, while maximizing device already in vicinity."
BCM50 consumer, Philkeram-Johnson**, the oldest ceramic tile producer in Greece, besides welcomed the newfangled software free up. "Our Nortel BCM50 offers us play to develop, when it comes to capability and functionality, and it provides the aspects they need to evolve to a unified communications ambiance," observed Christos Syropoulos, trade supervisor, Philkeram-Johnson. "we are always searching for the prerogative course to multiply their items and their productivity so that they can respond greater without retard to consumers. i am desperate to ascertain more in regards to the newfangled aspects available in BCM Rls 5.0 and the course they will employ them to enhance their communications."
apart from the InTouch and FMFM capabilities, BCM Rls 5.0 lets a consumer forward a voice message using a file in order that it may besides subsist performed or examine via any cell machine on earth. Meet-Me Conferencing for BCM now offers as much as a hundred twenty five ports with back for as many as 300 users. expert denomination Recording, a capability typically presented by a third celebration is additionally accessible as a fraction of the newest BCM liberate.
As an additional potential of streamlining prices and operations making it much more fundamental for SMBs and Nortel channel partners to set up, provision, and migrate pre-latest statistics, the brand newfangled BCM50 and BCM450 portfolio includes universal utility and applications, O/S, training, accreditation, user interfaces, and documentation.
Dell'Oro ranks Nortel's SMB portfolio #1 on this planet in variety of hybrid-IP lines shipped and #2 in SMB market revenue for the 2d quarter 2009. Nortel's BCM solutions are localized and offered in over a hundred and twenty nations via greater than a thousand channels.
Hear from greater BCM users and partners:
Nortel gives you communications capabilities that develop the engage of enterprise Made essential a reality for their consumers. Their next-era technologies, for both carrier company and trade networks, back multimedia and company-crucial applications. Nortel's applied sciences are designed to aid dispose of ultra-modern boundaries to efficiency, pace and performance by course of simplifying networks and connecting americans to the guidance they need, when they need it. For more information, consult with Nortel on the net at www.nortel.com. For the newest Nortel information, visit www.nortel.com/information.
certain statements in this press unlock may include phrases equivalent to "could", "expects", "can also", "anticipates", "believes", "intends", "estimates", "goals", "envisions", "seeks" and other an identical language and are considered forward-searching statements or tips beneath germane securities legislations. These statements are in line with Nortel's existing expectations, estimates, forecasts and projections concerning the operating atmosphere, economies and markets in which Nortel operates. These statements are discipline to crucial assumptions, risks and uncertainties, that are complicated to foretell and the actual outcomes could subsist materially different from those reflected in forward-searching statements. For additional information with admire to sunder of those and other factors, observe Nortel's Annual document on Form10-ok, Quarterly reports on benign 10-Q and other securities filings with the SEC. except in any other case required by germane securities legal guidelines, Nortel disclaims any goal or duty to update or revise any ahead-looking statements, whether because of newfangled suggestions, future hobbies or in any other case.
*Nortel, the Nortel logo and the Globemark are trademarks of Nortel Networks.
**this is a third birthday celebration link as described in their net linking practices.
Use of the phrases "accomplice" and "partnership" doesn't hint a criminal partnership between Nortel and every other birthday celebration.
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CASE STUDYSSA goes astronomical on VOIP
Agency’s program is one of the world’s largest voice-over-IP implementations
By late February, the VOIP system had handled more than 1.6 million calls. SSA officials anticipate to add as many as 16 offices a week to the newfangled system during the next two years, said Roderick Hairston, deputy associate commissioner of SSA's Office of Telecommunications and Systems Operations. When completed, the system will subsist one of the largest VOIP deployments in the world.
"For SSA to evaporate with VOIP to this extent, they had to believe a lot of faith in it," said Benjamin Moses, vice president of solutions at Nortel Government Solutions, the project's lead contractor.
The agency needed technology that could back multiply productivity during the labor crunch officials anticipate in the coming years. "They are losing employees, and they are getting ready to deal with the baby boom explosion of retirees," Moses said.
SSA's network of bailiwick offices has 63,000 employees and a budget of about $10 billion a year. The agency paid $650 billion in social Security benefits to 55 million people in 2008, and for years, it has been preparing for a wave of baby boomer retirements. SSA will subsist hit twice because many of its employees will reach retirement age at the selfsame time the agency's workload spikes.
That process has already started. SSA's bailiwick office staff decreased by 4.4 percent from 2005 to 2008, according to a recent study by the Government Accountability Office. Visits to SSA offices increased from 42 million in 2006 to 44.4 million in 2008. Forty-four percent of the agency's staff is expected to retire by 2016, while the agency expects to subsist processing 1 million additional claims a year from retiring boomers by 2017.
Meanwhile, the agency's telephone infrastructure was aging. It had never been a lone system but rather a collection of sunder systems with different carriers at each office.
"Our system was more than 12 years old," Hairston said. "Some of it was past its cessation of life, and other parts were approaching it. They believe been running out of parts," and the tasks of adding, dropping or affecting lines were lengthy and labor-intensive. "We really had to consequence something to supersede them. This was a faultless occasion to glance at what benign of system they needed."
What officials needed was a lone system that could subsist centrally managed and proffer a common glance and feel for employees and customers. They wanted to subsist able to balance traffic among offices and re-route calls in case of an outage, and they wanted to subsist able to consolidate trunk lines to deliver money. The result of that assessment was the 10-year, $300 million Telephone Systems Replacement Project (TSRP).
Because it was a wholesale replacement rather than an upgrade, "it was pretty much a no-brainer" to evaporate with VOIP, Hairston said. "We made the conclusion in 2003 to consequence it, but only after they did a pilot. It was a fairly newfangled technology when they made the decision."
The pilot project was conducted from 2004 to 2006 at 43 offices, with sunder systems operated by AT&T and Nortel as primary vendors. The results were satisfactory, and Nortel Government Solutions was awarded the TSRP compress in 2007. Implementation began in March 2008.
The system uses Nortel's Contact headquarters Manager Server, Communication Server 1000 for switching, Media Processing Server 500 for interactive voice response, Unified Messaging 2000 for voice mail and IP Phone 1100 sequence handsets. Other members of the contractor team include universal Dynamics, Black Box Network Services, Shared Technologies, York Telecom, tall Wire Networks, NetIQ, Netcom Technologies, AttivaSoft and Pal-Tech.
There are sunder parts to an IP phone system, Moses said. The IP telephony functions — the core switching and applications such as interactive voice response and summon records — reside on the network and are independent of the means used to transport calls.
"VOIP is really transport," he said. "All we're doing is pointing to a [Session Initiation Protocol] trunk rather than to a [public switched telephone network] trunk. The applications are available either way." But VOIP allows trunk consolidation and better bandwidth employ for improved pricing. "VOIP is a cost issue — it's not about application availability."
Combining the applications with the transport is the trickiest fraction of the implementation.
"If it was just providing a dial tone, it wouldn't subsist much more than putting a few servers on the network," Moses said. "This customer has an extremely bewitching application environment."
One of the most unusual features of SSA's systems is the faculty to partition summon and performance data for each flat of management. Managers log on through a Web front end, using SSA's authentication system, for access to the data that they are authorized to see. An office manager has access to data and security controls only for that office. District, regional and headquarters managers believe access to progressively broader swaths of data.
Applications and dial tone are provided from four redundant service delivery points at Richmond, Calif.; Kansas City, Mo.; Durham, N.C.;and the SSA computer headquarters in Baltimore. The service delivery points provide automatic failover in case of an outage.
"We believe experienced an outage," Hairston said. "It works very well."
Each office has a sunder gateway to the public switched telephone network for additional failover. In case of a local-area or wide-area network outage, the phone can automatically re-register to the PSTN. Emergency 911 service is directed through the PSTN gateway on a local trunk, so that the public safety answering point receives accurate information about the number and address from which the summon is being made.
The handsets besides consequence their fraction to ensure quality of service. Each acts as a voice quality agent, and when quality moves outside acceptable parameters, the system automatically alerts the service delivery point. Calls can subsist re-routed, problems identified and solutions launched without interrupting the call.
Ultimately, the quality of voice service depends on the quality of the network transporting it. Nortel works with SSA's Division of Network Engineering to resolve network health and troubleshoot problems before an office implements VOIP.
"In most cases, they are in pretty suited shape," Moses said. "Our solution is significantly tolerant" of network conditions.
"We erudite from the pilot how to tune the network and rep voice traffic where it needed to be," Hairston said.
SSA was fortunate that it had done a major network upgrade shortly before TSRP, during which it implemented Multiprotocol Label Switching. MPLS supports multiple services and simplifies traffic management for applications such as voice and video that are sensitive to latency. A few years ago, it was an expensive, leading-edge technology used primarily by big service providers to provision multiple services, but affordable high-performance MPLS routers now are available in a variety of sizes, making the technology practical for other organizations.
SSA noiseless has a lot of labor to consequence to transition bailiwick offices to VOIP, said Andre Pinto-Lobo, program manager at Nortel Government Solutions. "We are coming to the cessation of Year One," he said. The rate of implementation will multiply during the second and third years and then slack again as the implementation concludes.
But "we're seeing the advantages already," Hairston said. System management has been simplified, there is better redundancy, and calls can subsist better routed to the proper person or automated service, which should gladden both employees and retiring baby boomers.
William Jackson is a Maryland-based freelance writer.
Editor's note: This article is fraction of a buying pilot on unified communications. The features in this sequence narrate the evolution of UC, its employ cases and the notable criteria to admiration when buying a UC product. The sequence besides compares the top UC products in the market. This article gives an overview of Avaya UC products.
Along with Cisco, Microsoft and Mitel, Avaya is positioned in the leaders' quadrant in Gartner's Magic Quadrant for Unified Communications. Avaya's UC product is the Avaya Aura Platform, which includes several UC components designed to add specific functionality to the enterprise communication and collaboration infrastructure, enhancing the UC undergo for users of any company size.
The Avaya UC platform is a resilient and modular solution, integrating voice, data, video, Web communication applications, mobility and many more services.Communication Manager provides UC foundation
The Avaya Aura Communication Manager is a core component of the Avaya UC platform and the foundation for delivering real-time voice, video, messaging, mobility and other UC services.
The Communication Manager registers and maintains any Session Initiation Protocol (SIP) endpoints, summon routing, summon queuing, prioritization of voice and video calls and much more. The product besides has built-in conferencing and contact headquarters applications -- suitable for companies with summon centers and demanding conferencing needs.
The Communication Manager offers more than 700 features that are available to any users, no matter where they are working from, including office users and remote users working from home or on the road.
With this product, SIP and H.323 are fully supported, along with other industry-standard protocols. Connection with PSTN and ISDN services is workable using Avaya's media gateways, such as the Avaya G250. These media gateways labor pretty much the selfsame course as most vendors', connecting to the Aura Communication Manager and providing inbound and outbound summon routing to PSTN and ISDN services.
Critical environments can besides believe a second Communication Manager installed, providing high-availability and uninterruptible service in case the primary server is down. Extending this redundancy model further, in the unfortunate event that both servers are down, users will automatically register to the media gateway -- if available -- and believe access to basic telephony services until the servers are restored.
The Communication Manager is offered as a standalone hardware application server or a virtualized application. It runs on a Red Hat Enterprise Linux operating system, offering increased reliability, speed and smaller hardware requirements, as opposed to other non-Linux-based systems.
The Communication Manager can champion up to 36,000 endpoints and 24,000 SIP trunks, making it a scalable solution for minuscule to larger enterprises.Session Manager controls calls and costs
The Avaya Aura Session Manager is the core of Avaya's SIP-based architecture, unifying any Avaya UC services. Aura Session Manager integrates with Avaya's Aura Communication Manager, media gateways, messaging services, session margin controller, conferencing, contact headquarters and more, creating a centralized infrastructure that helps lower the total cost of ownership and administration costs.
The Aura platform can fortunate companies of any size, but seems well-suited for big enterprises with multiple sites and a variety of VoIP equipment.
Avaya's Aura Session Manager has the unique faculty to allow enterprise-wide dial plans across multiple vendor PBX environments. It can create systemwide network routing rules to route calls in a cost-efficient manner using least-cost routing methods, alternative routing, time-of-day routing, toll avoidance and more.
Session Manager is truly an enterprise product, as it can champion up to 250,000 SIP users, 350,000 SIP devices, 300,000 dial patterns, 1,000 SIP domains and many more. It supports connectivity to Cisco, Siemens, Alcatel-Lucent and other third-party PBXs, making it resilient and simple to integrate with existing infrastructure.
With a tolerance of up to 1,000-millisecond (ms) round-trip retard -- from the source to the destination and back -- it is suitable for almost any network environment, even satellite connections, which typically fluctuate between 600 to 900 ms round-trip delay.Presence Services looks to enhance collaboration
Avaya's Aura Presence Services is an Avaya UC server designed to back users collaborate more effectively by collecting and broadcasting presence information across any users connected to the Aura Platform. Using the presence information, users can observe who is busy, away from their desk, on the phone, doesn't want to subsist disturbed, or simply not available, therefore saving time.
Aura Presence Services are primarily used to power other Avaya presence and instant messaging clients, adding more value and functionality to them and delivering full UC services. Some application examples include Avaya Communicator (softphone); Avaya Aura Agent Desktop; Avaya one-X Communicator; Avaya one-X Attendant; and Avaya IP phones, such as the 96X0 sequence and 96X1 Series.
One notable feature is that Avaya's Aura Presence Services provides full champion of both the SIMPLE and XMPP protocols, which means companies can employ the presence software of their choice.
Like most of Avaya's servers, Aura Presence Services runs under the Red Hat Enterprise Linux operating system, though the system requirements are slightly higher. Avaya recommends a 3 GHz Intel Xeon X5670 6-core CPU or better, 32 GB of memory, and around 1 TB difficult drive space. The system supports virtualization via the VMware platform and allows up to eight Presence Service nodes to subsist present at once.
Each Presence Service node can champion up to 16,000 SIP users and H.323 users, while this number can multiply to 250,000 SIP and H.323 users with a dual cluster of eight nodes.Messaging server converts voicemail to text
Avaya's Aura Messaging server is another component of the Avaya UC platform. With Aura Messaging, companies can believe rapid and simple access to messages. captious newfangled messages can alert employees and back maintain tall customer service standards in any type of business.
Aura Messaging is more than a simple messaging and voicemail server. It carries advanced functions, such as Speech Auto Attendant, which allows callers to instruct a denomination instead of entering an extension; Notify Me, which sends text messages and email notification while calling the user; Voice Recognition, which allows users to instruct names to address voicemail messages; and many more functions.
Some other well-kept features include Speech-to-Text, which converts voicemail to text and delivers it to a user's email; Self-Administration so users can manage their options via a provided Web portal; Internet Message Access Protocol support, which allows companies to employ their preferred email client; and Avaya one-X Speech, which gives users the power to manage their voice messages, email and calendar via verbal commands.
Aura Messaging can speed on a standalone server or a supported virtualized environment such as VMware. Redundancy is besides available using the N+1 redundancy configuration.
Deployment of Aura Messaging provides two paths: benchmark Messaging server where a lone server combines the role of an application and storage server, or tall storage capacity Messaging server where it serves as a big storage server that can champion a larger number of mailboxes.
Aura Messaging can champion up to 20,000 users and 300 ports, depending on the deployment configuration.Virtual Application Manager available at no cost
As with most UC solutions, Avaya's Aura platform and components fully champion virtualization to ensure hardware consolidation and minimize hardware investment. However, Avaya besides offers its Virtual Application Manager -- a management interface that allows the installation and maintenance of Avaya VMware-powered virtualized applications.
With the Virtual Application Manager, administrators are now able to install and maintain Avaya virtualized applications (OVA files) without the need for vCenter. The Virtual Application Manager is offered at no additional cost. It's installed with the vSphere client and provides an interface to manage and champion the Avaya virtualized applications.
Avaya's products are available through its website or channel partners. With its compass of core add-ons and extensions, the Aura platform can fortunate companies of any size, but seems well-suited for big enterprises with multiple sites and a variety of VoIP equipment.
Sun Microsystems and Oracle proffer insight into the motives behind accelerating their involvement in open source projects. Matthew Sacks describes how these major players are pioneering their own software products by more actively using open source and virtualization technologies.
Matthew Sacks is a System Administrator and Technical writer for TheBitsource.com.
Many big software companies are nascence to embrace open source technologies for software infrastructures and products that previously believe been based largely on proprietary software and technologies. The recent foul economic weather in the U.S. is further persuading big enterprises to admiration integrating open source technologies (and consolidation technologies such as virtualization) into the solutions supporting their trade systems and processes.
This article is based on interviews with major players in the technology industry such as Sun Microsystems, Oracle, and SourceForge.net. The information gathered during these interviews provides a glimpse into what some big enterprises are doing with open source technology, why they're doing it, and their results.
Enterprises can gain valuable development efforts by open sourcing a product and making it available to the community. The open source community benefits because developers rep access to software and code with which they can better their own software designs. In exchange for corporate contribution to an open source project, a company benefits by getting bug fixes and software engineering hours that trickle back in as a result of the open source community's efforts. As a value-add and source of income, a company can sell champion and professional services contracts on community-supported open source products and services, and most companies add features that interpose additional value to a benchmark open-source software solution.The Classic Argument: Open or Closed Source?
There are a few schools of thought when it comes to how to develop software and power innovation:
Both software engineering methodologies believe their advantages. One type of software cannot subsist deemed to subsist better than the other, because there are too many different kinds of businesses with different needs for one methodology to serve for all.
Open source can sometimes believe a "fanatical" connotation to it, but that is due more to stereotype than fact. Open source software has been around since computers were created. A more modern instance is the open sourcing of UNIX with the Berkeley Software Distribution (BSD) project.
Open source is increasingly notable in the course that companies consequence trade today, because more big corporations that produce software are nascence to welcome open source into their product lines. Many companies proffer both an open source version of their product and an "enterprise" version, which comes with special features and enhanced customer support. The profit of this approach is that the open source community is constantly working on the open source version of the product, while the in-house development team is integrating whatever the company determines to subsist profitable to the quality of the product—reducing the number of redundant labor hours of a potentially overburdened software engineering team. It's the dissimilarity between having 1,000 developers versus 1,000 backed by a worldwide team of potentially tens of thousands of developers—all integrating and contributing to the software.
Many big software companies besides employ a methodology of getting involved with a specific open source software product and reselling a commercial version of that product under their own brand, with additional champion contracts and features that may subsist specific to the independent software company. For example, Sun Microsystems and Oracle are members of the Xen.org advisory board. Xen is an open source software solution that allows for the virtualization of hardware; that is, taking a lone physical server and partitioning it into several "virtual machines," effectively extracting better performance utilization with less power consumption and easier management of independent servers.Virtualization for Cost Savings and Flexibility
Virtualization holds a key fraction in the current situation of technology. Many software companies (and other technology-based companies with software engineering teams) leverage virtualization technologies to develop efficient employ of hardware for their software engineering practices.
Virtualization offers the profit of rapidly producing computing platforms for software development projects, which in turns allows for rapidly producing, testing, and releasing newfangled technological products and services.
Until recently, commercial virtualization had typically been a proprietary market with Microsoft and VMware. The widespread adoption of the Xen hypervisor, which is an open source virtualization platform, has changed that dynamic.The situation of Innovation at Sun Microsystems
Dr. Tim Marsland is a Sun Fellow, Vice President, and Systems Software CTO at Sun Microsystems. Marsland believes that the process of widespread adoption of open source technologies is accelerating, and many big companies are reevaluating proprietary software solutions. Companies will not simply drop their software licenses and the big investment in them and convert to open source prerogative away, however, according to Marsland.
Sun built its trade on the basis of being an open systems company, developing high-quality implementations of open software specifications. In the late 1990s, Sun began opening up those implementations and their development activities to open source communities, as well as participating in many other open source communities—a strategy that is the ratiocinative conclusion of "open systems" at the core of the company, and continues to subsist the trade exercise of Sun Microsystems. Sun has even open sourced the silicon designs for one of its processors, the Niagara chip.
When asked why virtualization is notable to Sun, as a producer of a widely used operating system, Marsland responded with the following comments:
Hypervisor technology is a key component of hardware virtualization, but operating systems are key components too—in fact, there are two roles for the operating system in virtualization software stacks. One key role is as an infrastructure component that provides and coordinates services and data movement by the hypervisor—usually managing storage and network services to guests. They assume OpenSolaris is really suited at those things, and we're working on making it better—the Crossbow project is the latest instance of that. The other role is as a guest, which is initially a "passive" thing, though obviously we've been working on optimization and tuning. They assume Solaris, with its vast set of applications and solutions, fits really well there, too.
Sun has been a pioneer in virtualization with Solaris Containers (a.k.a. Zones) and ratiocinative Domains (LDoms), yet noiseless looks to the open source community with the Xen project in order to expand opportunities for creating better software products. In house, Sun uses the VirtualBox product, an open source desktop-based virtualization solution, which allows Sun developers to build and test software on a variety of operating systems without having a dedicated physical machine for each operating system type.
I asked Marsland how contributing to projects such as Xen benefits Sun as a company and improves the quality of Sun products. He responded that being fraction of a community allows Sun to deliver value to its customers at a lower cost, as well as giving customers and partners a more direct influence on product features and capabilities. In return, Sun commits changes and contributions into the Xen community's software projects. Sun's product offerings are able to combine the strengths of the Xen project and the OpenSolaris project to provide better quality and features in both parties' software.
Sun Microsystems has been a member of the Xen advisory board since its founding. (Other members include Citrix, IBM, Novell, Intel, AMD, Red Hat, and Oracle.) According to Marsland, Sun's virtualization technology is being used in Sun's network-facing infrastructure, and will subsist fraction of its recently announced cloud computing offering, which includes the acquisition of Q-layer.
In addition to creating better-quality software, which results in better profitability as a company, Sun besides offers technical champion and training on open source technologies that provide additional value to Sun customers. Marsland admits that making open source software profitable is tricky, though MySQL offers a useful insight into how this profit can subsist achieved—MySQL is a core open source platform that is widely distributed, with for-profit services and product enhancements to the core open source platform. The substantial core platform is selling enhancements to open source products.The situation of Innovation at Oracle Corporation
Oracle's Wim Coekaerts (Vice President of Linux Engineering) and Monica Kumar (Senior Director of Linux and Open Source Product Marketing) account for that Linux, server virtualization, and open source technologies play a key fraction in Oracle's trade and product offerings. For example, Oracle's server virtualization product, Oracle VM, is based on Xen and Oracle Enterprise Linux, which in turn are derived from open source technologies; Oracle Enterprise Linux is source- and binary-compatible with Red Hat Enterprise Linux.
Linux is strategically notable due to Oracle's competition with Microsoft. Competitive edge is based on providing enterprise-class champion and offering additional features. Linux besides allows Oracle to proffer the best product to its customers by taking an existing technology and contributing back to it, rather than creating it from scratch. Oracle brings in additional features and customer support, which gives customers an odds over a absolute open-source solution while providing the flexibility of being based on an open source distribution.
While Oracle is notorious for dealing in proprietary software, it has besides become one of the largest contributors to and consumers of open source technology, due to the quality of and claim for open source technologies such as Xen and Linux. Oracle contributes to open source software as well as consumes it, and has made many contributions to the Linux kernel and Xen hypervisor, among other open source middleware products, according to Kumar and Coekaerts. Kumar believes that Oracle contributes just as much as Red Hat to the Linux kernel. Oracle's Unbreakable Linux champion program came out of customer claim for champion from a lone company; because it prevents the customer from having to ping-pong between operating system vendor and database vendor, this approach minimizes champion costs.
Oracle's own internal IT department uses Oracle Enterprise Linux and Oracle VM for consolidation of resources as well as rapidly deploying applications. The profit to Oracle of using open source technologies (and the technologies desired by Oracle customers) is that these systems proffer better integration with other database and application software products, which Oracle can champion and back with its own service guarantees because these products believe gone through Oracle development and quality processes. The common thread seems to subsist that if an open source product meets Oracle's needs, there's every judgement to employ that open source technology and admiration integrating it into Oracle products.
According to Kumar, trade sees open source as a cost-saving decision, but without proper champion this may not always subsist the result. The amount of time spent troubleshooting an unsupported product may impose a greater cost than not paying for champion on an open source technology.
Coekaerts states that open source software is not one homogeneous entity, and in universal open source technologies should subsist treated like any other software product. If it's a suited technology that's suited for the customer, adoption should subsist considered, regardless of whether the product is open source or proprietary.The situation of Innovation at OpenGear
Opengear specializes in communications (telecom), power and cooling, and console server management. Because Opengear's products are based on hardware appliances that employ open source, it represents the profile of a smaller company that leverages open source technologies to drive product solutions and proffer better-quality products to its customers.
Bob Waldie, Chairman and CEO of Opengear, offers some insights into its usage of open source software for powering innovation and developing products. Waldie states that most CIOs don't admiration the cost of power and cooling in their budgets; Opengear helps managers of IT infrastructure to manage and monitor these perspectives, using open source technology.
Opengear is joining together different proprietary markets for better standardization of data headquarters management appliances and software, by integrating open source technologies into their products. Opengear's data headquarters management appliances now interface with 78 proprietary vendors.
As far back as 2006, Gartner Research predicted that the cost of power would eventually outweigh the cost of actual computing hardware, and Waldie states that today most systems parch 50% of their energy sitting idle. Open source software helps Opengear to create solutions that will allow for better power savings and data headquarters management.
Opengear uses virtualization technologies for its software engineering processes and is developing the faculty to speed console server clients on virtual machines. Waldie warns of the dangers of virtualization, however, in the increased complexity and management overhead of maintaining a virtualized computing platform. In a midsize company, he notes, there's a big cost in managing the complexity of computing infrastructure for virtualization, and that solution therefore tends to develop more sense for larger businesses.
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