Nortel Symposium Express summon Center

iMessaging Integrates i OS software with Nortel summon middle software | killexams.com real Questions and Pass4sure dumps

groups that disburse the Symposium denomination seat utility from Nortel now own a less complicated solution to achieve integration with i OS functions. last week, iMessaging options introduced a package of utility and capabilities that makes it workable for its inspire telephony application to integrate with Symposium.

Nortel expenses its Symposium summon seat Server as an advanced and scalable platform for automating the distribution of incoming calls in a contact middle. The application makes companies greater effective by using guiding callers through a “phone tree” to examine the goal of a name, and then routing the summon to the client service representatives (CSRs) with the acceptable competencies.

It’s general for Symposium users to pressure even more automation into their summon seat operations with the aid of integrating their denomination middle application with traffic functions. This offers benefits, such because the means to prerogative now tug up assistance, fancy customer records, earlier than routing the summon to the applicable CSR.

however, integrating phone techniques with traffic purposes is notoriously tricky, and requires extensive customization functions. but because of iMessaging’s unusual inspire for Symposium offering, Nortel valued clientele can connect their Symposium programs to i OS purposes, whereas leveraging the extensive journey that iMessaging has in this domain of contact middle operations.

the brand unusual providing gives you two primary merits, based on iMessaging. First, the mixing makes it workable for the Symposium rig to convey custom monitor “pops” to the workstations of CSRs. These screen pops can be a screen from well-nigh any i OS software, and provide CSRs with brief entry to data from core company functions. It too eliminates the want for CSRs to manually navigate throughout the i OS software to Get to the faultfinding reveal.

The second odds is the delivery of interactive voice response (IVR) capabilities that enable callers or summon recipients to own interaction with traffic functions over the cell, the usage of either voice focus or the cellphone’s keypad. inspire can bring IVR functionality to Symposium for both inbound and outbound calls, iMessaging says.

moreover the inspire application, iMessaging’s unusual solution comprises assignment administration, implementation, configuration, and progress capabilities. The solution begins at about $20,000. iMessaging is providing potential customers free 30-minute assessments. For extra advice, talk over with www.imessagingsolutions.com.

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The 2005 CRM carrier Leaders--half I | killexams.com real Questions and Pass4sure dumps

The editors admire the true-three leaders in CTI, IVR, pleasant monitoring, internet self-carrier, team of workers administration and optimization, contact-middle outsourcing capabilities, and agent-dealing with ordinary computer functions. The service Leaders rankings are derived from a weighted formulation that contains financial performance as well as analyst rankings for depth of performance, acceptance for customer satisfaction, and corporate and administration route.

Edited by passage of David Myron

click prerogative here to view chart.

computing device Telephony IntegrationThe MarketThe cellphone continues to be the most typical manner for valued clientele to contact a company, however some distance be it from a summon middle manager to dishearten people from the usage of a less lofty priced potential of contact fancy the internet or e-mail. run-of-the-mill computer telephony integration (CTI) methods are enabled through a posh-however-practical public switched mobile network, however greater contact core managers are on the grounds that Voice over IP (VoIP), which provides a unique corporate information community for total client communique wants.

VoIP cuts cell prices by transmitting voice alerts in packets over deepest or public networks by means of the internet Protocol, obviating the want for separate cell circuits. This provides three fundamental merits to client businesses: reduce cost, much less complexity, and the capability to create a digital denomination middle the space agents can accomplish money working from home. while total the leaders within the CTI belt own ordinary circuit-switched options, they total own mighty VoIP choices, as well.

The LeadersA temper score of 3 from analysts surveyed within the enterprise route class weighed on Avaya's potential to claim the exact spot. concerning interoperability with other vendor products, Bernard Elliot, research enviornment leader for contact centers at Gartner, says, "there's restrict with what you can achieve with them--Avaya does Avaya." nevertheless, when you are within the Avaya environment, odds are you might be more or less chuffed. No other CTI seller got here near Avaya's consumer satisfaction ranking of four.2, in keeping with analysts polled.

Avaya's CTI offering comes as a fraction of its client interplay Suite, which extends its predictive routing know-how to email and the net, obtainable in each circuit-switched and IP-based mostly environments. options during this suite scale from the Avaya IP workplace, rectify for diminutive summon centers, to its S8700 platform for high-extent facilities.

Nortel Networks edged out Cisco methods on the listing of CTI leaders this year, but remains going through some difficulties generally as a result of its economic woes. "Nortel seems to be slowly fading from the market as their monetary difficulties smash their product choices. The low-end portfolio, company Communications manager (BCM), with its focal point on IP telephony, has made it simpler for denomination facilities to install CTI--the identical cannot be pointed out of the larger cease Succession products," says David Peterson, president of PowerHouse Consulting.

Nortel tied Avaya for the bottom score of 3 in traffic route, and tied Cisco for the lowest rating of three intensive of performance, in accordance with analysts polled. protecting it among the leaders, however, is its score of three.3 in consumer pride, besting Cisco's low score of 2.8.

Nortel offers circuit-switched, IP-enabled, and IP-primarily based products for small-and-medium traffic with its Symposium categorical and BCM, and for better groups with its Symposium summon middle product line.

The WinnerGenesys Telecommunications Laboratories, a unconditionally owned subsidiary of Alcatel, tops the CTI checklist for the 2nd 12 months in a row. ultimate 12 months, Genesys got lofty marks for its integration capabilities--and this yr is no distinct. purchasers can buy preintegrated plug-ins for smoother integration into different denomination seat functions from providers fancy Oracle, PeopleSoft, SAP, and Siebel.

no longer pretty, its ratings in each traffic direction and depth of functionality topped the charts with a four.5 in each, in line with analysts polled. "they are the just one who truly sells the stuff," Elliot says, adding that competitors are promoting CTI options as a hook to sell different summon core items.

Genesys has improved its client interaction management Platform to enhance aid for multivendor networking VoIP, and requisites fancy Session Initiation Protocol. The platform enables interactions by passage of typical voice, VoIP, e-mail, and net chat. --David Myron

CTI One to WatchAlthough Cisco is the transparent winner in the TCP/IP infrastructure market, the traffic nevertheless lags in the back of CTI competitors intensive of functionality. What ultimately bumped Cisco off the leader record become its low ranking of 2.eight in client delight, in response to analysts polled. Cisco bought the 2nd optimum rating (in the back of Genesys) amongst analysts for traffic route, with a three.2, but industry pundits need to remark greater depth to its product line. "Cisco has a long culture of together with CTI performance within the skin of their denomination seat portfolio. The vulnerable hyperlink in the Cisco delivery chain is the inconsistent performance of their [value added reseller] network," says David Peterson, president of PowerHouse Consulting --D.M.

Interactive Voice ResponseThe MarketSpeech solutions can act as a passage to aid alter the paradigm that contact middle managers are never-endingly confronted with: migrating shoppers who denomination in to contact facilities with fundamental consumer inquiries fancy checking account balances to more in your price purview channels fancy an interactive voice response (IVR) device. although these options can significantly minimize fees, companies had been locked in to vendors. Open requisites fancy VoiceXML and Speech application Language Tags (SALT) are freeing cease users and permitting more moderen players fancy BeVocal, TuVox, and VoiceGenie applied sciences to pitch their hats into the ring. These more recent children on the block aren't the greatest dots on the radar monitor, however they are turning heads. For now, although, they circle their consideration to one of the extra ripe carriers. competitors is tight: In a first for CRM magazine's service awards, two groups tied as winners in a category.

The LeaderIt's been a bumpy cycle financially for Nortel Networks: The enterprise is continuing to labor on the restatement of its financial outcomes for prior quarters. still, even Nortel's estimated unaudited revenues for simply the 2d half of 2004 of approximately $5.1 billion are greater than double the earnings of its closest competitor inside the space for the total yr. certainly a preeminent presence, the company offers a wide-ranging product portfolio of self-provider solutions. Its Nortel Self-carrier platforms (formerly Periphonics Self-carrier structures) includes its Media Processing Server (MPS) 100, MPS 500, MPS a thousand, and Voice Processing series/counsel Server, with MPS 500 and MPS a thousand, together with VoiceXML. "Periphonics had loads of market penetration when Nortel bought them," Peterson says. "They moved very straight away into the IP house, [but] Nortel could be dragging them down with total their economic problems."

The company launched its net-Centric Self-service solution in 2004, which additionally uses open traffic requirements. however no longer total analysts are impressed. "They own been late with VoiceXML compared to some of the different guys," says Sheila McGee-Smith, president and primary analyst of McGee-Smith Analytics, and "[they] own a muddled chronicle with MPS and internet-Centric Self-carrier." even so, Nortel Networks' attain remains felt. Gartner placed the enterprise as a pacesetter in its Magic Quadrant for IVR and commercial enterprise Voice Portals for 2004.

The WinnersCall them the brand unusual England Patriots of the IVR enjoying box. final yr's category champion, Avaya, reeling in $4.1 billion in revenues for fiscal year 2004, compared to 2003's $3.eight billion, has reclaimed its throne for the second year in a row. After gaining momentum within the IVR space with its Conversant software and now with its Avaya Interactive Response answer, Avaya managed to listing solid marks from their analyst ballot in both company direction and reputation for client delight, regardless of the headaches that some customers may additionally own experienced migrating from a Conversant platform to an IR platform. "They lost clients because they didn't definitely manipulate the system well," McGee-Smith says, however, "they've obtained a pleasant replete product portfolio in feel seat [solutions], and the IVR [ties] into that well." The company's ammunition includes Avaya Contact core specific, a multimedia contact core retort designed notably for midsize companies, and the Avaya Speech purposes Builder, permitting developers to design speech automation functions the usage of open requirements (together with VoiceXML). Avaya and IBM introduced that they'll carry speech-enabled self-service options, combining the previous's IP-based mostly contact middle utility for self-carrier with the latter's WebSphere infrastructure application. And the company's billion-dollar resolution? buying Tenovis GmbH & Co. KG, a company of enterprise communications programs and services, in a deal in an pains to require Avaya to pay about $370 million in money and ensnare on about $265 million in debt. When wholly built-in, though, Avaya expects the acquisition so as to add approximately $1 billion to its annual revenues.

Avaya shares the spotlight with last yr's second runner-up, Intervoice. although its income barely compares with that of its much larger rivals (for the four quarters completed November 30, 2004, Intervoice collected $178.1 million, compared to its musty four quarter revenue of $160 million), the company managed to outscore each Avaya and Nortel for its acceptance of client pride and its performance. It changed into just a few tenths of a degree faraway from ultimate rankings in both classes. "The incontrovertible fact that that you could host it or purchase the application your self works out well for lots of consumers, as a result of they may also--mainly for speech purposes--want to start out with a hosted software and then convey it in-condo," says Elizabeth Ussher, a vp at META neighborhood. Intervoice's Omvia Voice Framework, which the company claims is probably the most open voice retort product available on the market, helps a standard, VoiceXML, or SALT atmosphere. both the Omvia Voice Framework and its Voice categorical packaged functions aid Microsoft Speech Server 2004. --Coreen Bailor

IVR One to WatchWell usual for its CTI capabilities, Genesys Telecommunications Laboratories is not a usual suspect in the IVR world. still, in 2002 Genesys bought Telera, a VoiceXML options issuer, an acquisition analyst Sheila McGee-Smith describes as "a leap-frog movement" for the Alcatel subsidiary. And in 2004 the enterprise unveiled its Genesys Voice Platform: Developer edition, a progress gadget for constructing VoiceXML 2.0-based mostly functions. It too introduced a partnership with IBM to carry enterprisewide speech-enabled self-carrier solutions by means of a collection of WebSphere speech capabilities integrated with Genesys Voice Platform. "they are engaged on issues which are street mapped for 2005, but as they stand prerogative here at this time, they're not there yet," McGee-Smith says. but, "they're on the usurp route." --C.B.

first-rate MonitoringThe MarketThe first-class monitoring (QM) market is at a pivotal point in its evolution. QM tools record customer interactions to accomplish positive that first-class stages are being met, and might aid managers sustain tune of brokers' performances, while recognizing problem areas that can be more advantageous with e-discovering options. carriers in the house, youngsters, trying to extra their attain and wreck free from the pack, are getting into the enterprise with either product enhancements or acquisition strikes. "The a hit providers, going ahead, might be those who understand that remarkable monitoring is only one point on the map," says Ken Landoline, vice chairman and Important analyst at Saddletree research. "They really want to extend into the total breadth of a collection of products that is going to optimize overall traffic performance in the commercial enterprise." within the QM and corpse of workers management markets that are, based on Jim Davies, most Important analyst at Gartner research, at least 60 % penetrated, this year's QM leaders took steps to sustain up with this vogue and their competitors.

The LeadersWith its solid 13 percent revenue boom exceptional programs keeps its position as a pacesetter in the QM area, regardless of its a bit of below-standard (but nonetheless strong) ranking for acceptance for consumer satisfaction. still, analysts were most impressed with nice's platform, awarding the enterprise larger marks for performance than any other vendor in the area. The 2004 category champion's unencumber of satisfactory operate illustrates the company's capability to extend beyond the contact middle market and circulate into the commercial enterprise as an entire. "They've realized the summon middle QM market is dawn to become a bit saturated," Davies says. "taking a study at their strategy, they are making an attempt to Get into different customer-facing departments in the company by passage of leveraging the relationship they already own with the summon center. They are attempting to power their recording, assessment, and analytical utility into these other departments to positively influence the performance of the enterprise as an entire."

The enterprise, by passage of achieving into the protection market and capitalizing on its channel partnerships, is hoping to extend its reach. "What remarkable has performed neatly is twofold...having a various portfolio of products--safety, logging, and best monitoring--and...making the most of being in the rectify enterprise at the rectify time," says Carole Macpherson, senior software director at META neighborhood. "great has too leveraged a powerful partnership channel (e.g., Avaya) and has secured offers in accordance with these massive brands." If excellent continues to rush extra into the traffic by passage of product progress or maybe even an acquisition, study for the $252.6 million enterprise to own a tenacious possibility at reclaiming its crown.

Our previous 12 months's runner-up, Verint, is regularly nipping at the heels of its competitors, even while receiving the class's lowest marks for enterprise route. definitely, in line with some industry insiders, the traffic has gotten plenty much less aggressive in its strategy. "The company is more concentrated on the denomination seat and appears to differentiate itself through advanced analytical insight," Davies says. "however, their analytical focal point for the protection and BI markets does are likely to mask their QM product line. I haven't definitely viewed them achieve an terrible lot from an integration [or] mergers/acquisitions standpoint," he says. however, Verint's mighty numbers for both its functionality acceptance and popularity for customer delight, and its staggering 27.7 p.c sales augment over the last 4 completed quarters, helped to maintain its in-the-precise-three popularity.

The WinnerMaking the class's largest soar from last year's rankings, due mostly to its progressive imaginative and prescient, is ultimate 12 months's third-place finisher, Witness systems. regardless of its third-area rating for its popularity for depth of performance, Witness outperformed total category contenders in reputations for both client pride and company course. definitely, the company added more than 200 client wins to its client base, whereas boasting a customer retention ranking improved than 95 percent for 2004, which may assist account for its $141.three million in total earnings, an spectacular 30.8 % enhance over 2003's tally. And, according to Paul Stockford, chief analyst of Saddletree analysis, the business's acquisition of staff management vendor Blue Pumpkin positions the combined enterprise because the market leader in constructing an integrated workforce optimization answer.

Macpherson has the same opinion: "Witness leaves in the back of a fragmented and specialized market with over 25 companies that proffer one or two items of a [production value management] suite and enters into a unusual enviornment with fewer competitors." aside from the acquisition, Witness better its solution capabilities, including extending its eQuality software to augment the productivity of again-workplace services fancy order success and billing, with eQuality office.eQuality office allows organizations to ensnare employee laptop activities, regard recorded transactions, region pattern recordings in feel folders for particular traffic capabilities, and establish most advantageous practices, permitting clients to edit recorded transactions to create e-getting to know solutions. The burning difficulty, despite the fact, is how neatly Witness can integrate with Blue Pumpkin. That nevertheless remains to be viewed, if you want to surely accomplish 2005 a memorable 12 months for Witness. --Coreen Bailor

nice Monitoring One to WatchAlthough Envision is a substantially smaller company than their greater category leaders, the enterprise added 50 unusual customers to its roster, including Canon, IKEA, and ShopNBC, and retained 99 p.c of its present valued clientele, making it their One to observe. in keeping with the fashion of evolving to workforce optimization, Davies says that Envision already presents a QM and WFM retort from a unique platform, "but there's a long approach to fade earlier than any seller presents an entire unified retort achievable for gigantic, advanced corporations." because it's a small, aggressive supplier, Carol Macpherson, META group analyst, says, "they will minister to be springy on pricing and very responsive on servicing customers." If it continues to build its manufacturer loyalty, upcoming years may additionally consist of a brand unusual addition to the leaderboard. --C.B.

net Self-ServiceThe MarketFor a decade corporations own struggled to accomplish their web presence act as greater than brochureware. creating intelligent, informative, and available portals for consumer carrier has long been a primary demur of many companies, and it is barely now that totally built-in content construction, database storage, and search-and-retrieval systems are starting to Come into alignment to deliver a self-carrier adventure it is a meaningful election for a noble portion of web clients--an ever-becoming population. The leaders during this house have, no matter if through aggressive acquisition or grass roots growth, established themselves as faultfinding practitioners and suppliers of cost effective, high-efficiency service solutions for digital patrons and traffic buyers.

The LeadersATG (together with coincident acquisition Primus) has broad event providing options to a purview of issues groups need their online presence to solve. The commerce-concentrated ATG bought an quick boost with the aid of choosing up Primus's incredibly regarded expertise basis and client-dealing with capabilities. it really is the respectable news. The unhealthy information is that the yr forward may be a challenging one for ATG, as it should rationalize Primus, itself the product of several acquisitions, and bear a coherent self-provider product to market. "The one factor i might ding them on now is that they own got 5 diverse [self-service] systems...a pair of things ATG changed into working on, and Primus has as a minimum three diverse structures," says Allen Bonde, president of analysis difficult ABG.

The pairing has did not augment on Primus's middling recognition for client pride, which mar the business's ranking final year and, left unchecked, might thrust ATG off their leaderboard fully. net self-provider is silent an emerging market with a pair of different patterns and strategies, and no unique company has yet proven itself to be vital.

KANA has stayed the direction of its newest reinvention to circle into a information and repair professional. ultimate year's category winner does not loom to own made any fundamental missteps and continues to integrate and build out its self-carrier choices. "Their know-how has been round ages...but they're confirmed as a self-carrier enterprise," Bonde says. one among KANA's biggest accomplishments within the self-service belt became securing the features of former Primus CTO Charles Isaacs after the ATG acquisition. within the identical position at KANA, the skills administration veteran should silent pressure KANA's technology vision for a while. wait for KANA to additional enrich its prebuilt integration with different enterprise utility programs.

The WinnerRightNow applied sciences turned into just an up-and-comer last 12 months, but an excellent one year of growth, a a success public offering, and extreme marks from purchasers accomplish it this year's class winner. RightNow's key to success? "They promote neatly as a result of they resolve issues for americans," Bonde says. The on-demand capabilities bases the company offers own confirmed intuitive to set up and preserve for strapped aid organizations, and own been received neatly satisfactory by means of purchasers to accomplish the subscription model ring up chuffed returns for RightNow.

What RightNow is not is the strongest and have-crammed self-provider solution on the market--however quite commonly, technical dominance and market success are two very various things. "we've got dinged them on the expertise, but they've been unbelievable when it comes to execution and reputation," Bonde says. "Greg [Gianforte, RightNow CEO] would disagree, however they suppose they might add greater search potential and extra administration capacity."

For RightNow to continue to be a class chief, it is going to own to evolve with a starting to be number of involved consumers. "Their FAQ mode to the world is [best] within the excessive-quantity CPG business, which is where they achieve neatly...but they own only one appear-and-consider, and too you comprehend instantly when you are on a RightNow web page because they total study alike," says Forrester vice president John Ragsdale. --Jason Compton

web Self-provider One to WatchAlthough the diligent self-provider space has a pair of promising contenders, together with the merged Kanisa/ServiceWare and generic search expert iPhrase, Siebel's late-2004 purchase of edocs invokes the historical 800-pound gorilla rule--if it's moving, one had most effective ensnare heed. Edocs has built a acceptance for prime-volume, particularly advanced engagements that might too seem to be more fancy bitter drugs than a joy for total concerned, but more essential, the enterprise become frequently credited with getting the job performed. Siebel receives an speedy raise to its self-assist providing, and can now not be completed constructing its capabilities. "i am satisfied Siebel has at least yet another acquisition to achieve during this house," says ABG's Allen Bonde. --J.C.

click on here to examine The 2005 service Leaders--half II.

Avaya's unusual Route for next-Gen clients | killexams.com real Questions and Pass4sure dumps

February 08, 2010

by means of Brendan B. study Senior Contributing Editor

there's a unusual technology of customers it truly is emerging on the marketplace, one it's empowered and which own taken control of the interactions, armed with capabilities about the businesses and their choices, outfitted by means of companionable media to accomplish or damage establishments’ reputations. they're stressful that the businesses they interact with carry to them by the disburse of a widening array of channels of their alternative: voice, web, chat, e mail, SMS, companionable media and video the information, items and functions at the moment.

 

Avaya is now constructing and should open opening later this yr a brand unusual route to assist organizations to elevate this unusual era plus with the aid of likeminded older purchasers via the contact centers. the brand unusual expressway is the Avaya subsequent Gen Context core Portfolio for the contact seat market, with a purpose to leisure on the Avaya aura SIP-primarily based communications platform. The key phrase prerogative here is “context.” The company says next technology context-based mostly consumer carrier is the skill to streamline guidance, strategies and communications to deliver a consistent, excessive-value conclusion-consumer engagement. this will subsequently provide valued clientele with the sophisticated carrier journey they are annoying.

 

Avaya unveiled the dual carriageway Jan. 19 with its “Roadmap for future of traffic Communications,” which integrates its products with these from the previous Nortel enterprise options. Avaya got the division from the bankrupt communications rig difficult at public sale in 2009 for $915 million.

 

the Important thing guideposts of the Avaya next Gen Context core course comprise waiting for consumer wants with proactive multichannel notification options and efficiently automating voice and web self-carrier interactions by passage of communications enabled company techniques. They too consist of accelerating productiveness desires via optimizing agent, professional, self-carrier interactions throughout channels for effective operations.

 

“We’re focused on fixing the subsequent technology client supervision problem, which requires the start of holistic, seamlessly-linked services for a technology of customers that are expecting to obtain supervision in numerous other ways,” says Jorge Blanco, Avaya vice president, contact seat product marketing. “we now own too been concentrated on how we’re going to harness total types of counsel both realtime and non realtime and give passage them onto the customer supervision system. The demur we've developed is extensible and includes total communications channels.”

 

The Nortel acquisition has introduced radically to the engineering skill, tools and the uncooked substances for the Avaya subsequent Gen Context middle route, so that you can aid contact centers Get where they want to fade quicker, with fewer bumps and with greater effectivity.

 

Avaya plans to leverage key points from the Nortel contact middle suite including media dealing with and team of workers purposes, plus some of the one of the views and supervisory capabilities akin to agent stat views from Nortel’s computing device software. Avaya is incorporating the Nortel Agile conversation ambiance (ACE), which is an open application platform for structure multi-vendor communications-enabled traffic methods and unified communications functions into the Avaya aura answer.

 

“What we’re trying to achieve with both the Avaya and Nortel items is to accomplish positive that their most imaginative facets and capabilities are protected in the next Gen Context core,” says Blanco.

 

at the equal time the Avaya roadmap is together with onramps for latest Nortel shoppers so that they can movement simply and steadily onto the unusual thoroughfare. Avaya has a typical product champion policy of six years dawn with manufacturers’ and then adding optional prolonged tips. owners of Nortel contact seat products equivalent to Symposium express could own numerous time to accomplish the flip onto the next Gen Context core.

 

Avaya will be blending contact middle denomination recording, reporting, and pleasant management capabilities of Nortel line with its own denomination administration, recording and QA techniques into the subsequent Gen portfolio. businesses own developed their groups around the reporting engines that they run, and may unwell-afford to own them modified devoid of seamless migration capabilities, explains Blanco.

 

in a similar passage Avaya is meshing Nortel’s IVR and speech attention solutions by means of the Avaya Voice Portal. There are tons of of hundreds of such functions that Avaya and legacy Nortel shoppers own deployed in aggregate on these structures, which are very scalable, studies Blanco, and which the company is not trying to disrupt prerogative now.

 

“we're taking a study at how those purposes may too be transitioned to the subsequent Gen atmosphere over time,” says Blanco. “That’s what their consumers are expecting.”

Brendan B. examine is TMCnet’s Senior Contributing Editor. To read greater of Brendan’s articles, gratify visit his columnist web page.

Edited by using Erin Harrison

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Published: Sat, February 23, 2019 5:00 AM

Oklahoma Gardening School at Myriad Botanical Gardens, the annual horticultural symposium for home gardeners and professional horticulturists, garden designers and landscape architects, will be from 9 a.m. to 4 p.m. March 9 at Devon Auditorium, 333 W Sheridan Ave., just west of Devon Energy Tower.

The theme of the symposium, presented by the Meinders Foundation and Devon Energy, is “Growing Beautiful, Successful and Low-Maintenance Herb Gardens.”

Guest speakers will demonstrate, through illustrated talks and mp;A discussions, how to grow herb gardens through adaptive designs, proper plant selection, and precise cultivation and maintenance practices.

Sponsors comprise TLC Garden Center, Grooms Irrigation, American Plant Products, Calvert’s Plant Interiors, Kitty and Richard Champlin, Minick Materials, Total Environment and Plant Wisdom Garden Center. In-kind sponsors are AC Hotel by Marriott OKC Bricktown and Holiday Inn Express-Bricktown.

Cost is $40 for Gardens members, $70 for nonmembers and $25 for students (with ID). Optional box lunches can be purchased for $15. Lunch will be in the Park House Event seat at Myriad Gardens where an Herb Market will be presented by Bill Farris, owner and operator, of Prairie Wind Nursery in Norman. Register at myriadgardens.org. For more information, summon 445-7080.

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