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1Z0-562 exam Dumps Source : Oracle Utilities Customer care and Billing 2 Essentials

Test Code : 1Z0-562
Test appellation : Oracle Utilities Customer care and Billing 2 Essentials
Vendor appellation : Oracle
: 70 real Questions

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Oracle Oracle Utilities Customer Care

Oracle Utilities cellular staff management 2.2 Helps Utilities better domain personnel effectivity and security | killexams.com real Questions and Pass4sure dumps

Oracle announced the availability of Oracle Utilities cell workforce management 2.2 with new enhancements to attend electric, fuel and water utilities obtain superior operational effectivity by using streamlining domain crew management and supporting mobile worker defense. The newest free up supports pass-utility collaboration to permit utilities to seriously change reactive operations managers to proactive ones.

Oracle announced the supply of Oracle Utilities mobile group of workers administration 2.2, with new enhancements to attend enlarge domain carrier effectivity and security.

Oracle Utilities cellular team of workers administration 2.2 provides utilities with bendy scheduling alternate options designed to better operational effectivity. as an instance, with new complicated, long-cycle labor functionality, utilities can automatically divide jobs spanning many days or perhaps weeks into multiple visits, enabling the crew to comprehensive functions prerogative away and accurately. additionally, the contractor administration feature allows for utilities to collaborate with contractors to apportion labor to essentially the most splendid value blend of labor supplies, enabling them to economically stability the workload with shriveled labor.

The retort additionally allows for utilities to advertise a secure labor atmosphere via better safety processes, vehicle inspections and signals. as an instance, utilities can reserve together defense routines and automobile inspection standards for each and every domain employee in response to the labor and automobile assigned. The retort can additionally require box laborers to comprehensive checklists when birth a brand new task or prompt the employees through an on-web page safety brief. This functionality helps fabricate inevitable that domain worker's comply with defense tactics for desultory mitigation, helps verify motors are in working order, and supports department of Transportation and local regulatory compliance.

further, to better crew security, Oracle Utilities mobile workforce management 2.2 makes it possible for utilities to fabricate employ of geographic assistance programs to define the boundaries of sensitive geographic areas and placement-based mostly features to set off signals and guideline when a crew enters or leaves that enviornment.

aiding quotes“We labored with Oracle to installation Oracle Utilities cellular workforce administration to enrich customer provider and box operations. With Oracle's cellular staff administration answer, client service is more suitable as a result of everyone from office team of workers to box group of workers knows the reputation of labor. They also vastly superior productiveness for box service administration, dispatch corpse of workers, and container carrier technicians. They forecast that with the introduction of MWM 2.2, they may breathe in a position to obtain extra efficiencies by means of streamlining container crew administration. They additionally are expecting efficiencies as a result of Oracle’s edition 2 products acquire a typical know-how base,” said Dana Drysdale, vice chairman of counsel methods, San Jose Water company.

“nowadays’s electric, gasoline and water utilities are recognizing the should approach mobile personnel administration with end-to-conclusion visibility and handle. Oracle Utilities cellular staff management 2.2 permits utilities to now not handiest meet those goals however also exceed them via enabling them to simplify container crew task techniques, panoply screen labor reputation every bit of through provider areas and enhance restoration response times. extra, it helps Cut back charges and enlarge domain employee protection. in the end, the latest liberate allows for utilities to seriously change from reactive to truly proactive operations,” observed Rodger Smith, senior vice chairman and conventional manager, Oracle Utilities.

“We carried out a consumer suggestions paraphernalia in the late summer time of 2000 and had been able to upgrade to new know-how that could attend optimize their personnel elements and business techniques. Oracle categorical Implementation functions for Oracle Utilities customer care and Billing and Oracle Utilities cellular staff management will allow us to standardize their methods, which will focal point on carrying on with to carry excellent client carrier,” pointed out Dave Vogel, vp, customer service, Louisville Water company.

“Oracle is dedicated to proposing utilities of every bit of sizes with the top-rated in mission-crucial software and capabilities to optimize their companies. by way of identifying Oracle categorical Implementation features from Oracle Utilities expert services, utilities can breathe up and working in significantly much less time than a unvarying custom implementation, and may greatly Cut back their implementation charges and the time their key enterprise materials deserve to spend on the undertaking,” observed Rodger Smith, senior vice chairman and time-honored manager, Oracle Utilities.

About Oracle UtilitiesOracle Utilities (oracle.com/goto/utilities) can provide proven utility functions that aid utilities of every bit of kinds and sizes achieve competitive talents, company efficiency excellence and a reduce complete can charge of expertise possession. Oracle Utilities integrates industry-specific consumer care and billing, community management, labor and asset administration, cellular group of workers management and meter information administration purposes with the capabilities of Oracle's industry-main enterprise applications, business intelligence equipment, middleware, database applied sciences, in addition to servers and storage. The utility makes it possible for purchasers to accommodate more nimbly to market deregulation, meet ever-evolving client demands and convey on environmental conservation commitments. moreover, Oracle Utilities helps utilities prepare for smart metering and sensible grid initiatives that boost efficiency and supply essential intelligence metrics that may attend coerce extra-suggested power and water utilization choices for consumers and organizations.

About OracleOracle (oracle.com) engineers hardware and software to labor together in the cloud and in your information core.

About Oracle in IndustriesOracle business options leverage the business's foremost-in-classification portfolio of products to address complicated company strategies primary to utilities, helping pace time to market, reduce expenses, and gain a aggressive facet.

About Oracle industry ConnectOracle industry connect (oracleindustryconnect.com), taking vicinity in Boston March 25-26, 2014, brings industry leaders together to partake abysmal domain skills, insights and trade-particular optimal practices. This management adventure aspects client-led content material together with visionary keynotes, government-level networking and in-depth case reports designed to assist agencies meet trade-certain challenges.

TrademarksOracle and Java are registered logos of Oracle and/or its associates. different names may well breathe trademarks of their respective owners.

Contact: Lacy Cooper, O’Keeffe & CompanyP: +1 540-364-5913 - E: lcooper[.]okco.com.

CA Automic Workload Automation for Oracle Utilities | killexams.com real Questions and Pass4sure dumps

Oracle Utilities offers exquisite functionality, but it surely creates challenges that IT operations acquire to overcome prerogative through implementation and particularly in day-to-day operations.

If now not handled as it should be, these complications will acquire an consequence on the throughput of jobs, the exceptional of delivered effects corresponding to bill accuracy and ultimately client satisfaction degrees and money slouch administration. For these reasons Oracle Utilities advocate the employ of exterior third-party scheduling retort in their model commemorate ebook.

CA Automic Workload Automation for Oracle Utilities became co-developed with Oracle to give scheduling and automation amenities for utilities businesses. It reduces batch implementation time from months to days, simplifies integration of Oracle Utilities with the wider utility panorama and provides a failsafe operational atmosphere for utility processing.

The solution enhances processing pace by way of dynamically managing the thread pool. It gives you enterprise-extensive automation to ensure rectify billing, disconnection notices and different company processing, and reduces each the cost and risk of operations.

The influence? official, accurate and crisis-free batch processing.

Oracle Launches Oracle Utilities consumer to Meter | killexams.com real Questions and Pass4sure dumps

Oracle has unveiled Oracle Utilities consumer to Meter, a meter-to-money retort that combines a customer advice gadget and meter records administration gadget into one solution.

Oracle Utilities customer to Meter provides the entire advantages of a complete meter solution and a magnificent consumer platform to attend utilities design client-centric, customized classes and capabilities, and reserve together for the continued growth of judicious meter courses.

Oracle Utilities customer to Meter provides the platform to respond to evolving market dynamics and implement new company requirements that span metering, expense analysis, billing, collections, and customer courses.

"Oracle Utilities continues to companion with utilities everywhere to unravel the issue of increasing complexity during this every bit of of a sudden reworking industry. Simplifying meter-to-money techniques is a crucial a allotment of these partnerships. This new retort does exactly that. It enables utilities to acquire up and operating in a depend of months with a complete meter-to-cash solution and allows them to leverage that comprehensive solution to streamline company methods and easily reside ahead of hastily evolving company drivers impacting how they serve their consumers," said Rodger Smith, senior vice president and regularly occurring manager of Oracle Utilities, in an announcement.

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Oracle Utilities Customer care and Billing 2 Essentials

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United States : Oracle Utilities Opower Innovations attend Utilities Connect with Every Customer | killexams.com real questions and Pass4sure dumps

Feb 01, 2019 (Euclid Infotech Ltd via COMTEX) -- The Oracle Utilities Opower customer assignation platform now includes four entirely new experiences and over 100 innovations for utilities to connect with every residential customer. These enhancements deliver measurable results at scale: cost-effective energy savings, satisfied customers, lower service costs, new revenue streams, and more connected homes.

With the soar in dynamic rates, involved bills, and consumer technology on the grid edge, serving the diverse needs of todays utility customers is becoming increasingly complex, said Dan Byrnes, SVP of product development, Oracle Utilities. Point solutions only serve tiny pockets of customers. With the latest release of the Opower platform, utilities can connect with every customer to enlarge assignation and satisfaction, drive down service costs, and poise demand on the grid.

Since breaking onto the scene more than a decade ago, the Opower platform has continued to stand as the most complete and efficient customer assignation platform in the utility industry. This latest release expands Opower even further with four new digital customer experiences. Each new offering leverages machine learning to render actionable energy insights, and experimental program design to deliver measurable results.

Oracles latest improvements to its Opower platform demonstrate the companys competence to continue distinguishing itself as a leader in home energy management, as well as its commitment to innovation and helping customers achieve savings as scale, says Paige Leuschner, research analyst at Navigant Research.

The new experiences include: Distributed Energy Resources (DER) Customer Engagement: self-service customer web tools and alerts to attend utilities effectively serve customers with distributed energy resources such as solar. To learn more, visit todays release here. Behavioral Load Shaping: a personalized, digital experience that enables utility customers on dynamic rates to shift their energy employ away from daily peaks and control their involved bills. Digital Self Service Transactions: a suite of embeddable web and mobile features for utility customers to start service, pay their bills and manage their accounts, every bit of natively integrated with Oracle Utilities market-leading customer information system (CIS). AMI Customer Education Reports: multi-channel reports to educate and engage utility customers during a smart meter rollout, with new insights and recommendations for managing their energy use.

This release also includes more than 100 new features to amplify demand side management and customer care results, including: Adaptive brilliant Recommendations: Opower recommendations learn and accommodate to each customers disaggregated tarry employ and cross-channel assignation patterns. An expanded library of recommendations can influence over 4 TWh of energy-saving behavior every year and create a halo consequence of 15 percent more participation in utility programs.

Digital Energy Reports: Email Home Energy Reports acquire been upgraded with a dozen behavioral insight modules and new configurable content options to fabricate them more dynamic and feature-rich than paper reports.

Embedded Web 2.0 Insights: Visual energy insights for utility web and mobile apps now render with more speed, reliability, and styling control than ever before to better time on site by 25 percent.

Unauthenticated Online Audits: Frictionless online audits allow customers to securely access the Opower audit with a single tap or click and potentially double their behavioral energy savings.

Dynamic Campaigns: Platform tools to rapidly curate targeted marketing across the Opower experience and drive adoption of utility programs and productssuch as connected home devicesat up to a 61 percent higher rate than traditional and digital advertising. Proactive Billing Alerts: With new weather insights, dual fuel support, and customer-set budget goals, these upgraded alerts deliver digital energy savings and reduce lofty bill calls by up to 22 percent.

Connected Home and Enterprise Integrations: mature APIs and a growing library of integrations into Oracle customer, meter, and marketing applications and third-party connected home platforms fabricate it facile to plug Opower into core utility operations, engage customers through digital assistants, and enable smart home device control.

Customers dependence their utility for advice how to: redeem energy, control their bills, adopt new technologies and employ them well. With these new innovations, were helping utilities connect it every bit of for their customers, said Byrnes. And were just getting started.

Utility Equipment: Oracle Empowers Utilities to Identify and Implement New Asset Maintenance Strategies with Asset Management Solution. | killexams.com real questions and Pass4sure dumps

Utility equipment: As utilities continue to juggle changing customer expectations and tighter budgets, they are increasingly reliant on maximizing the investment they acquire made in their existing assets. Oracle Utilities announced a management software solution to attend electric, gas, and water utilities better manage asset performance. This new release provides utilities with the capacity to identify and implement efficient asset maintenance strategies which enable utilities to achieve mission-critical business objectives—reducing operating costs, increasing reliability, and minimizing risk.

With the release of Oracle Utilities labor and Asset Management 2.1.1, Oracle provides a unique springboard for the implementation, automation, and execution of more efficient maintenance. It does so by combining the employ of multiple schedules with asset data to enable utilities to trigger the prerogative maintenance tasks at the prerogative time.

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For example, if an asset has an unexpected change in duty cycle, such as a spare substation transformer being used to supplant a failing one, the maintenance schedule can breathe dynamically adjusted to account for the change.

“Utilities can now supplant one-size-fits-all maintenance plans with multiple strategies that they can associate with one or more assets,” said Rodger Smith, senior vice president and generic manager, Oracle Utilities. “With Oracle Utilities labor and Asset Management 2.1.1, utilities can define multiple maintenance schedules based on a wider ambit of asset characteristics and operating situations, such as warranty specifications and expiration, usage, and changes in operating environment. This capability helps utilities activate more targeted and efficient proactive maintenance.”

The updated Oracle Utilities solution also drives tremendous cost savings and significantly reduces risk by automating situational-based maintenance schedules. Unlike other labor and asset management systems, Oracle Utilities labor and Asset Management 2.1.1 can dynamically switch an asset to a new, optimal maintenance strategy based on operational changes—accounting for conditions such as increased employ or out-of-service status. This unique automation helps ensure utilities can easily account for different employ cycles by similar assets operating under different conditions.

In addition to embedded failure analytics, the new release offers out-of-the-box asset performance analytics to better insight into asset failure and risk mitigation. Utilities can associate maintenance triggers to asset failures to determine the effectiveness of maintenance programs. In doing so, utilities can quickly gain insight into the causes of asset failures, such as incorrect maintenance frequency or gaps in training and procedures.

To drive down ownership cost, speed time to value, and reduce management complexity, Oracle Utilities labor and Asset Management has been added as a core application to the common technology framework of Oracle’s utility-specific software solutions. As a result, it is highly configurable, making it facile to enhance without adding customization or compromising upgradability.

Its integration within the framework also enables customers with multiple Oracle Utilities products to more readily partake information across applications, employ the same skill set to manage multiple Oracle systems, and pick handicap of prebuilt, cross system integrations, reducing business processes cost and resources. The other solutions on the unified framework include Oracle Utilities Customer care and Billing, Oracle Utilities Mobile Workforce Management and Oracle Utilities Meter Data Management.

For more information about Oraclewzfqvuaevtvaffyzwfes or other products, click here to Go to Utility Products’ Buyers Guide. 

Baltimore Gas and Electric Company Teams with Accenture and Oracle For Smart Meter Implementation Throughout Central Maryland | killexams.com real questions and Pass4sure dumps

BALTIMORE; Sept. 20, 2010 -- Baltimore Gas and Electric (BGE), a subsidiary of Constellation Energy (NYSE: CEG), has teamed with Accenture (NYSE: ACN) and Oracle to implement a smart meter network for its 1.2 million customers. The planned implementation is allotment of BGE’s smart grid initiative that aims to reduce peak electricity demand, enlarge customer service and enhance operational performance.  Smart grid will provide customers with particular information regarding energy consumption and cost, and will deliver data that will enable BGE to enhance the performance of its distribution network. Combined with BGE’s energy efficiency and demand response initiatives, smart grid will attend the status of Maryland, under EmPOWER Maryland, achieve its goal of a 15 percent reduction in total system demand by 2015. 

“BGE is pleased to confederate with both Accenture and Oracle - two premier companies - that will enable us to deliver the significant transformational benefits of smart grid to each of their 1.2 million customers,” said Kenneth W. DeFontes, president and chief executive officer of BGE. “Those benefits include at least $2.5 billion worth of savings for BGE customers over the life of the project, as well as major new enhancements in customer service and reliability. Accenture’s experience in brilliant networks and Oracle’s in software, positions BGE to fabricate those transformational benefits a reality.” 

Accenture will provide systems integration services including the design, build and management of a customer web portal, meter data management system, advanced metering infrastructure (AMI), and integration related to BGE’s customer care and billing and outage management systems. Accenture also will provide project management back through planning, execution, domain deployment and change management activities.   

BGE’s smart meter network will leverage Oracle’s utilities meter data management system to attend manage and dissect lofty volumes of meter data more effectively while providing customers with particular energy usage data, which is expected to result in decreased peak energy consumption and electric bills. BGE also plans to integrate the meter data management system with its existing Oracle utilities network (outage) management system to enhance outage management processes with near real-time outage and restoration verification capabilities. 

Stu Solomon, senior executive in Accenture’s Utilities industry group, said, “BGE, as an industry leader, is committed to transforming its business and network to better serve its customers, strengthen its workforce, and comply with regulatory requirements. The U.S. Department of Energy, through the Smart Grid program, has granted BGE a unique chance to further enhance its infrastructure so that its customers can capitalize from enhanced reliability, reduced costs, and greater control of their home energy usage. Accenture is committed to helping BGE leverage the power of brilliant networks and build a grid of the future so that utility customers in Central Maryland can realize the benefits envisioned by BGE and regulatory authorities.” 

Stephan Scholl, senior vice president and generic manager for Oracle Utilities said, “We’re pleased to team with Accenture to deliver tangible business value to BGE and its smart grid initiatives. BGE’s investment in several Oracle Utilities products validates the comprehensive smart grid election they tender to the industry.” 

As allotment of its implementation of smart grid, BGE plans to breathe one of the first utilities in the nation to tender smart energy pricing, whereby customers can rate rebates for reducing electricity usage during peak times of the day. In 2008 and 2009 respectively, BGE, with the back of Accenture, conducted two smart energy pricing pilots during which participating households reduced peak energy consumption ranging from 22 percent to 37 percent. BGE estimates reduction in energy usage will ease the need for future power generation plants and other capacity upgrades which will reduce costs for BGE and its customers. 

About BGE

BGE, www.bge.com, headquartered in Baltimore, is Maryland’s largest gas and electric utility, delivering power to more than 1.2 million electric customers and more than 640,000 natural gas customers in Central Maryland. The company’s approximately 3,000 employees are committed to the safe and trustworthy delivery of gas and electricity, as well as enhanced energy management, conservation, environmental stewardship and community assistance. BGE is a wholly-owned subsidiary of Constellation Energy, www.constellation.com, a FORTUNE 125 company also headquartered in Baltimore with subsidiaries that generate, sell and deliver energy and provide other energy-related services to customers throughout North America.

About Accenture

Accenture is a global management consulting, technology services and outsourcing company, with more than 190,000 people serving clients in more than 120 countries.  Combining unparalleled experience, comprehensive capabilities across every bit of industries and business functions, and extensive research on the world’s most successful companies, Accenture collaborates with clients to attend them become high-performance businesses and governments.  The company generated net revenues of US$21.58 billion for the fiscal year ended Aug. 31, 2009.  Its home page is www.accenture.com.


About Oracle

Oracle (NASDAQ: ORCL) provides the most complete, open, and integrated business software and hardware systems in the world. For more information about Oracle, visit oracle.com.



TrademarkOracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may breathe trademarks of their respective owners.

About Oracle Utilities

Oracle Utilities delivers proven software applications that attend utilities of every bit of types and sizes achieve competitive advantage, business performance excellence and a lower total cost of technology ownership. Oracle Utilities integrates industry-specific customer care and billing, network management, labor and asset management, mobile workforce management and meter data management applications with the capabilities of Oracle’s industry-leading enterprise applications, business intelligence tools, middleware and database technologies. The software enables customers to accommodate more nimbly to market deregulation, meet ever-evolving customer demands and deliver on environmental conservation commitments. Additionally, Oracle Utilities helps utilities prepare for smart metering and smart grid initiatives that enhance efficiency and provide critical intelligence metrics that can attend drive more-informed energy and water usage decisions for consumers and businesses. For more information, visit www.oracle.com/goto/utilities.



Matthew McGuinness


+ 44 77 400 38921

Christine Yee Fields


+1 330 234 6406

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