000-920 exam Dumps Source : IBM Tivoli Composite Application Manager for Response Time V6.2 Implementation
Test Code : 000-920
Test denomination : IBM Tivoli Composite Application Manager for Response Time V6.2 Implementation
Vendor denomination : IBM
: 115 existent Questions
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newsIBM Cyanea buy boosts Tivoli
IBM introduced Thursday (7/29) that it has agreed to acquire Cyanea, an Oakland, Calif.-primarily based privately held enterprise founded in 2001 that makes a speciality of utility monitoring and management utility. IBM is not disclosing particulars of the transaction or monetary phrases.
Cyanea’s know-how will be integrated into IBM’s Tivoli programs management utility items, Robert LeBlanc, common manager, IBM software and Integration Middleware Division, instructed newshounds in a conference name. along with items from IBM’s fresh acquisition of Candle, the Cyanea utility enables Tivoli to give complete administration of composite traffic applications, he mentioned.
“there is a starting to be client requirement for tools to manage composite purposes,” LeBlanc pointed out. “Most tools don’t give the drill-down capabilities needed.”
He said the combination of the items developed by means of Tivoli and the technologies bought from Candle and Cyanea permit IBM to tender customers “tools on a typical infrastructure that basically tackle application administration.”
The utility developed by artery of Cyanea isolates and determines where efficiency issues are happening in allotted functions, pointed out James Chong, president and chief government officer at Cyanea, who's joining IBM.
Chong eminent his analysis and construction toil set out to fill a gap he establish in resource management tools, which he mentioned don't isolate the issue to a specific utility or supply a determination as to what precisely is going wrong.
“Cyanea views issues from the application factor of view,” Chong spoke of. “It puts the hardship in an software context.”
through pinpointing the problem in an utility, it is more straightforward to avoid bottlenecks during the utility lifestyles cycle from structure through maintenance, he mentioned.
The Cyanea software works with Java, CICS and IMS traffic purposes working across mainframe and dispensed computing environments, in line with IBM. IBM’s LeBlanc spoke of that past Tivoli, the Cyanea know-how will also be built-in into IBM’s Rational and WebSphere products.
IBM and Cyanea had now not been strangers just before the acquisition announcement. LeBlanc talked about both companies had been working in partnership almost considering the fact that Cyanea’s inception. Chong mentioned that totality 75 personnel from his company might be joining IBM.
rich Seeley is internet Editor for Campus expertise.
November 28, 2007 10:50 ET
ARMONK, Big apple--(Marketwire - November 28, 2007) - IBM (NYSE: IBM) nowadays announced fresh administration and protection features to advocate shoppers exploit the market-leading capabilities of rig z to enhance productivity and assist for brand spanking fresh company tactics.
The enhancements, introduced at the 2007 Governance & casual administration peak in Sanya, China, build upon IBM's effectual commitment to convey safety and company resilience via its IBM Mainframe z/OS in addition to in the past introduced choices.
"these days we're strengthening system z administration with superior rig and an intuitive, convenient to do expend of interface for the most disturbing computing environments," referred to John Kogel, VP of Tivoli construction. "Tivoli software operates because the 'brains' in the back of the mainframe. We're assisting purchasers with efficiency and purposes management, gadget and workload automation, community and storage management, fiscal and utilization reporting and safety administration."
IBM is the market salary leader in performance and availability management application for 2006, according to the analyst firm IDC. In its August 2007 document, "worldwide performance and Availability management utility 2006 supplier Shares," (IDC document #208193), IDC cited how IBM led in market share for performance and availability administration utility as well as event automation utility.
As an extension of IBM's $a hundred million Mainframe Simplification funding introduced in 2006, the fresh application portfolio helps device z clients manipulate more and more involved and inter-elegant applications. through open requirements, the Tivoli enhancements bring fresh tiers of productiveness whereas safeguarding the safety of their information. fresh capabilities such as Tivoli OMEGAMON XE for CICS Transaction Gateway and Tivoli Composite application supervisor for SOA allow valued clientele to roll out fresh traffic functions totality of a sudden.
IBM also lately unveiled enhancements to its Rational software portfolio to aid gadget z purchasers shorten deployment cycles and assist developers with different technical backgrounds to collectively create larger-price technology options.
Tivoli OMEGAMON XE for CICS Transaction Gateway helps valued clientele proactively manipulate faultfinding workloads and elements. this is principally essential as more companies depend on composite functions that entry mainframe substances. And, as greater businesses movement to a many-sided SOA computing infrastructure, Tivoli Composite utility manager for SOA will aid purchasers find essentially the most from their composite purposes.
in the course of the linger of this yr, IBM Tivoli plans to update its finished portfolio of rig z solutions, together with:-- Enhancements to Tivoli's infrastructure administration solutions such as OMEGAMON XE on z/OS for better issue conclusion and analysis, and OMEGAMON XE for DB2 efficiency professional to manipulate the efficiency and performance of DB2 applications, and OMEGAMON XE on z/VM and Linux to manipulate Linux workloads, identify, isolate, and find to the bottom of problems throughout z/VM and Linux and optimize the z/VM Linux ambiance; extensive actual-time management and reporting facets for each the OMEGAMON classic 3270 person interface and the Tivoli traffic Portal (TEP) and also Day 1 aid and exploitation of recent elements for IBM's essential mainframe system and sub- device fresh releases; -- advancements in Tivoli's application, workload and availability administration options corresponding to system Automation with computerized alert, escalation and tracking, and Tivoli Dynamic Workload broking service to seriously change static IT infrastructures into dynamic, virtualized environments by artery of dynamically routing workloads to the premier purchasable supplies; -- improvements throughout Tivoli's community and storage administration solutions such as NetView for z/OS pre-described circumstances, expert tips and improved steer for IPv6, and OMEGAMON XE for Storage to control performance and availability of mainframe-attached storage together with DASD, tape devices, and the datasets that reside on them; -- Enhancements for Tivoli's provider management and fiscal administration solutions including utilization and Accounting manager to assist groups optimize and align traffic goals with IT spending, Tivoli resolution help for brand fresh web-primarily based reporting, and service Request supervisor for visibility to performance metrics and service degree Agreements as well as a single carrier desk for both IT and company assets; -- developments for Tivoli's security and compliance management solutions together with separate releases from the Tivoli zSecure portfolio, designed to assist administer the mainframe safety server, monitor for threats, audit usage and configurations, and implement policy compliance. Administration, provisioning, and management products of the suite can vastly prick back administration time, ail and fees. Audit, monitoring and compliance utility aid ease the affliction of compliance audits, augment security and incident dealing with, and augment basic operational effectiveness. These are a piece of the Tivoli zSecure free up 9 in December.
About IBM's 5-12 months March to Mainframe Simplification
announced in October of 2006, IBM launched a pass-business ail to do the IBM system z mainframe -- the area's most sophisticated traffic computer -- more convenient to expend for a more suitable variety of laptop gurus via 2011. The goal of this 5-12 months effort, so one can encompass an investment of approximately $one hundred million, is to enable technology administrators and desktop programmers to more with ease program, manipulate and administer a mainframe system -- as well as to more and more automate the structure and deployment of functions for the mainframe ambiance. The initiative, involving a crew of hardware and utility specialists, leverages IBM's competencies in automation and methods administration.
For system z product guidance, talk over with www.ibm.com/programs/z
All assistance launched during this announcement represents IBM's present intent, is discipline to exchange or withdrawal, and represents handiest desires and targets.
Does IBM occupy the wherewithal to compete within the commodity hardware cloud?
Say "IBM" and "cloud computing" within the identical breath and many IT managers will roll their eyes. The IT chief's cloud approach has been considered by many as a multitude.
but that could be about to alternate. IBM lately printed a beta application of updates to its Tivoli software that might also breathe fresh actuality into the business's inner most cloud ambitions.
[These updates] are fairly colossal.
Judith Hurwitz, traffic IT approach advisor
the fresh capabilities consist of assist for VMware's VIM APIs in a lot of Tivoli tools, together with image repositories, automated provisioning, application deployment and Tivoli Storage manager (integrating TSM and VMware heretofore has now not been fairly). Enhancements to Tivoli Provisioning manager can also encompass booting VMware pictures directly from obscure storage instead of having them preloaded into reminiscence. IBM claims that pictures can be booted in seconds.
"I consider that this is in reality an abstraction layer over VMware," eminent Mladen Vouk, vice provost of IT at North Carolina condition tuition.
NCSU operates an IBM POWER7-powered inner most cloud that serves greater than eighty,000 cases over the direction of a college yr. Vouk stated that IBM’s "superior digital deployment software" amounted to a significant leap forward for managing infrastructure and operating a virtualized ambiance.
The upshot, Vouk said, is that once these enhancements are generally accessible -- which could be rather a while -- operators won't occupy to juggle vCenter and Tivoli in a combined ambiance. they could enact totality of it from Tivoli, including x86 servers, various hypervisors, mainframe elements and storage under one umbrella. That can also prove compelling for IT environments that aren’t one hundred% commodity hardware. It might also gently decouple some longstanding assumptions about commercial enterprise virtualization.
"What [users] can enact if they’ve completed Tivoli appropriate, is that they can substitute VMware with KVM, or Xen for that matter. they can choose Microsoft Hyper-V, expend whatever thing they like," Vouk talked about.
He added that Tivoli is a mature, OS-agnostic automation and provisioning platform, and IBM’s huge utility portfolio can in shape the relaxation VMware or Microsoft can deliver ahead in systems administration.
different updates in the beta program encompass a federated image library (photographs can be in lots of separate locations for your network), picture mobility (like VMotion) and "utility deployment making expend of composite pictures" (application templates relish 3Tera). If IBM can drag together its wealth of infrastructure automation software and do it toil across the most common commodity hardware and virtualization systems available, it may dominate over different claimants to the private cloud.
IBM searches for its cloud strategy mojoCloud computing took off when Amazon internet capabilities tested that cheap, commodity hardware and homebrew techniques management might generate Big economies of scale to bring IT. To many americans, IBM is proprietary hardware, complicated management and boatloads of imprecise software. Most corporations planning a transition to cloud-like environments dissect commodity x86 servers and VMware, for probably the most part.
And when IBM grants, the effects may also be a train smash. statistics core consolidation projects in Indiana, that occupy been offered with claims many would associate with cloud -- automatic provisioning, metering and scale out to IBM’s infrastructure and repair -- became into billion-dollar boondoggles that left admins disgruntled.
even so, what’s basically been underreported is the depth and breadth of what IBM's finished in terms of the cloud, said Judith Hurwitz, CEO of Hurwitz & buddies Inc., and an enterprise IT manner consultant. She referred to as IBM a sleeping significant in terms of how a variety of points of cloud computing during which it has a base.
She observed that, for an traffic to actually office a cloud computing atmosphere, fundamental structure blocks in manner occupy been vital, relish provider oriented structure(SOA) ideas, infrastructure automation and enterprise technique automation -- totality of which IBM has major stakes in across its enterprise instruments. It additionally has a long time of IT capabilities start in infrastructure and utility.
Hurwitz thinks this launch is the nascence of IBM tying them collectively into a seamless, business-in a position cloud platform. "It’s sort of large," she pointed out.
Hurwitz talked about that under POWER7 and, loosely talking, in mainframe deployments, IBM had attach in an gigantic number of potential cloud infrastructures. lots of these are in tutorial associations and other bastions of excessive tech, however Hurwitz talked about IBM understood the mannequin just satisfactory. It turned into the act of pulling collectively the a considerable number of pieces from throughout the enterprise that had been arduous for massive Blue.
IBM also eminent that Swiss state-operated railway supplier Schweizerische Bundesbahnen (SBB) is using the brand fresh capabilities as piece of its IT infrastructure.
might IBM render VMware a non starter?If IBM can preserve its act together on this cloud platform program and bring an conclusion product that lives up to the promise, it is going to become the fundamental competitors not most effectual for VMware and its administration tools but Microsoft, HP, BMC, CA and totality the rest.
while its cloud computing efforts thus far are either semi-public cloud services relish the small company examine and evolution Cloud or lukewarm converged hardware offerings relish CloudBurst, Tivoli is a typical programs administration platform within the traffic and IBM is in a lot of heterogeneous IT retail outlets. VMware, additionally greatly installed within the enterprise, continues to propel its virtualization administration rig for cloud computing.
IBM has promised its Tivoli platform can enact everything VMware's platform can enact and greater. So if CIOs could resolve upon one, ignore the different and find a personal cloud, would they are proverb no?
Carl Brooks is the Senior technology creator for SearchCloudComputing.com. Contact him at email@example.com.
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Richard Ptak, Contributor
Enterprise IT has embraced virtualized infrastructure, from servers to storage to networks. This romance comes with the promise of improved performance, increased resource utilization and reduced capital expenditures.
As with any technology, shortly after the first rush to implement them in a production environment, reality hits with the realization that the management of virtualized resources is more involved and even more necessary in this fresh operating environment. Some specialized tools are needed to supplement traditional management solutions to achieve the promised benefits.
Disconnecting and managing the allocation of physical resources from their physical reality represents only the very first hurdle to the promised benefit. Every virtualized service with its attendant application, server, network and storage resources carries with it the identical management challenges as a physical machine. The problem is that virtualized resources require specialized management tools to assure their most effectual and efficient allocation. totality the various management functions -- problem, resource allocation/de-allocation, security, performance, etc. require some measure of adjustment to wield logical resources.
Performance management and maintenance operations near with more risk and an increased potential for staid damage if done wrong in the virtual data center. Imagine populating a change or making an adjustment that results in dramatically behind application response times or crashes totality your virtual machines at the identical time!
You simply cannot afford to operate without some assist in the shape of a utensil providing automated, comprehensive and highly informative performance management and capacity planning functions. That's the monstrous news. The suited advice is that vendors occupy tools that address these problems.
Virtual server capacity planning and performance management toolsIBM divides the problem into three parts – monitoring, trending and capacity modeling. They provide logical and physical infrastructure monitoring using IBM Tivoli Monitoring. Tivoli Performance Analyzer can be used for trending to assist with performance analysis; IBM Tivoli Composite Application Manager (and the OMEGAMON family for z/OS and subsystems) assesses service plane repercussion and performance. Capacity modeling is addressed with a compass of modeling and sizing applications tied to the platform and what exactly is being modeled. They tender a consolidated modeling utensil for logical and virtual server modeling.
BMC's Performance Assurance for Servers and Virtual Servers delivers complete performance analysis and capacity planning functionality for both x86 and Unix virtualization environments supporting VMware ESX, MS Virtual Servers, IBM (LPARS, DLPARS, SPLPARS), SUN (Dynamic System Domains and Containers), and HP-UX (n/Pars and v/Pars). Of course, BPA integrates with totality of BMC's BSM management tools, such as BMC Event Manager for event filtering and automatic alerting, and BMC Service repercussion Manager for service management, in addition to offering replete access to configuration data details stored in Atrium CMDB.
BMC Performance Assurance manages physical and logical resources from a unique user interface and includes the capacity to effect involved 'what-if' analysis using predictive queuing theory analytics to test the repercussion of infrastructure changes and workload fluctuations on application/service performance prior to their implementation. This helps operations staff avoid service disruptions and performance-related problems. Staff can test, properly size, consolidate and understand the current and future capacity and performance of traffic applications.
Big vendor solutions are complemented by products available from specialty vendors such as OPNET and Akorri. These products can integrate with and extend functionality described above. Let's focus attention on specialty vendor Akorri.
In early 2007, Akorri introduced BalancePoint, a product that provides visibility into the repercussion on performance of an application as it interacts and operates across multiple infrastructure domains. BalancePoint automatically discovers and builds a dynamic model of an application's performance and its interactions across server, network and storage infrastructures. The resultant mapping and energetic monitoring of these interactions and their repercussion on application performance provides operations staff with an end-to-end view of the plane of service delivery.
Akorri separates the monitoring, analyzing, and reporting of physical from virtual (logical) resources. This allows operations staff to flee separate 'what-if' scenarios to view the repercussion of changes to these resources. Therefore, operations staff not only occupy the view they requisite for real-time, fine-tuned control of operations, but they can also dissect where and when contention bottlenecks may occur, identify potential performance problems and evaluate alternative ways to resolve them.
We must recount that these are not the only players with titillating solutions in the market. Also, emerging solution providers continue to introduce innovative products. There is cramped doubt that virtualized infrastructure is the wave of the future for the data center; therefore they will be writing more on this topic.
Seen or heard of an titillating product? Let me know what it is and why it struck your interest.
ABOUT THE AUTHOR: Richard Ptak is an analyst with Ptak, Noel & Associates. He has over 30 years undergo in systems product management.
ARMONK, NY -- (MARKET WIRE) -- 05/23/06 -- IBM today announced fresh products for IT management and security as well as consulting services capabilities to assist businesses address emerging cyber threats and the requisite to reduce IT complexity. The fresh offerings are in response to the growing exact from clients for secure industry benchmark computing that banishes the one size fits totality proprietary approach of the past so that companies can more easily build service oriented architectures (SOA).
The fresh IBM WebSphere DataPower SOA appliances and SOA security consulting services can assist businesses fend off threats from the estimated 85 percent of malware -- including computer hacking, consumer identity theft crimes, viruses or other security vulnerabilities -- that is motivated by illegal profits. The emergence of organized cyber crime, coupled with the necessity for organizations to comply with myriad government regulations that ensure security and privacy of client data, has made securing IT infrastructures through industry benchmark technologies faultfinding for organizations of totality sizes, and in totality industries.
New IBM WebSphere DataPower SOA appliances -- based on technology acquired from DataPower terminal year -- are less than two inches tall and 19 inches wide and can be installed and configured in minutes to assist avoid the aftermath of many of these cyber crimes that costs businesses billions of dollars in lost revenue, lost customers and lost employee productivity. These specialty devices are inserted into a client's existing network to secure, manage and authenticate the validity of messages from various sources including Web transactions, RFID and other wireless devices up to 10 times faster than common purpose systems. When combined with SOA security management software from IBM Tivoli, which securely controls user access to applications and data, the appliances assist to ensure that the prerogative people occupy access to the prerogative data, at the prerogative time.
An IT infrastructure that includes the fresh IBM WebSphere DataPower SOA appliances and is based on IBM SOA security services can assist businesses implement a supple and dynamic architecture that can securely comply with government regulations including HIPAA, Sarbanes-Oxley and many others. Understanding and reconciling various standards, and ensuring they are properly implemented, is rapidly becoming one of the most involved challenges facing enterprises of totality sizes.
"In a rapidly evolving security landscape, businesses face a formidable yet faultfinding challenge to comply with security regulations," said Mike Bilger, partner, Security and Privacy Services, IBM Global Services, IBM. "As more clients inaugurate to realize significant traffic value from an SOA, including reduced costs and increased revenue, implementing IT security will enable clients to grow the expend of SOA across the enterprise so they can linger ahead of fast-changing market conditions."
RouteOne, a joint venture formed by DaimlerChrysler pecuniary Services, Ford Motor Credit Company, common Motors Acceptance Corporation, and Toyota pecuniary Services to redefine and better the credit application process for automobile dealers and their customers, has created an SOA that relies on WebSphere Software and the IBM WebSphere DataPower SOA security appliances. RouteOne's SOA links 21,500 automotive dealerships in North America to 60 finance sources for the purpose of instantly and securely exchanging credit application information online.
"We requisite to be as frictionless as possible, trustworthy and bulletproof in handling the credit applications that near from the dealers to the banks," said Joel Gruber, chief information officer, RouteOne. "When you consider the sensitivity of information that flows through an SOA security is paramount. The RouteOne SOA, complemented by the WebSphere DataPower portfolio, delivers the performance, security, and scalability needed for the size and type of their applications."
The fresh IBM WebSphere DataPower XML Security Gateway XS40 validates, encrypts, signs, and authenticates industry standards including XML and WS-Security to provide a secure web services-based foundation. It also offers firewall functionality to fend off additional threats including denial of service attacks and provides access controls that assist assure that the prerogative individuals -- and no one else -- occupy access to information.
The fresh XS40 is piece of a complete compass of SOA appliances offered by IBM including the IBM WebSphere DataPower Integration Appliance XI50 for application integration and the IBM WebSphere DataPower XML Accelerator XA35 which off loads the processing of industry benchmark to provide more processing power for better application performance. totality three SOA appliances are fresh today.
The WebSphere DataPower XML Security Gateway XS40 can also be integrated with IBM Tivoli security and management software to assist enterprises reduce IT administration costs and address compliance needs. The WebSphere DataPower XML Security Gateway XS40 can be integrated with Tivoli Identity Manager and Tivoli Access Manager to efficiently manage user identities and control access to a company's applications. Tivoli Federated Identity Manager is used with the XS40 to provide policy-based integrated security management for federated Web services in an SOA environment. The WebSphere DataPower XML Security Gateway XS40 and the WebSphere DataPower Integration Appliance XI50 can also be integrated with IBM Tivoli Composite Application Manager for SOA to provide a comprehensive solution for monitoring, problem determination and centralized management of services.
New SOA Security Services
Business consulting capabilities embrace a set of SOA Security services -- based on IBM's undergo in helping clients with SOA and IBM's flush heritage in addressing client security -- designed to quickly inaugurate to address security concerns. They embrace a comprehensive review of a company's SOA and enterprise security requirements, an examination of security controls that requisite to be in consequence to assist ensure a safe operating environment, a review of application security and a review of potential vulnerabilities to reduce or purge security exposures; and security implementation capabilities that combine security best practices with IBM software products including WebSphere and Tivoli as well as the fresh IBM WebSphere DataPower SOA appliances to meet a client's specific security needs or preferences.
For additional information gratify visit www.ibm.com/soa.
Editors' Note: Photos are available via the Associated Press Photo Network and on the Internet at Feature Photo Service's link through http://www.newscom.com
Contact:Ron FavaliIBM[email protected]727-489-7202
Why wait until meltdown, finger-pointing, and stale pizza buy over your world as a system manager? You can pre-plan what you're going to enact and do your life a lot easier. There are five useful structure blocks that can assist you to construct a successful incident management plan:
Using these structure blocks and a skilled crossroad manager, you should be able to create a more smoothly-running system that handles both routine incidents and involved problems with less stress.
Configuration database and audit
A single, unified configuration management database (CMDB), completely up to date, is extremely valuable. They can query it for the changes made in essential components just before failure occurred; they can query it what will happen if they buy a particular factor down for maintenance.
In the existent world, unfortunately, there almost certainly isn't a CMDB. Therefore, the system manager should start the organization on the path to CMDB implementation -- which, by the way, will almost certainly require severe penalties for any staff who do changes without entering it in the CMDB.
With or without the CMDB, all-encompassing and daily audits are a faultfinding tool.
All major applications should be reviewed regularly by the all-encompassing audit to detect their dependencies and bring documentation up to date. If some mission-critical application depends on a cheap PC stored under someone's desk, or is running only because operations has written a PERL script to nudge it along, it's better to learn that before there's a crisis.
Then, at least once a day, a quick audit of the network and system configuration should be made to detect any changes or out-of-specification configurations or measurements. For example, the NetMRI utensil from Netcordia can find and document changes in network topology and in the configuration of network elements. It can also flee scripts to learn incompatible configuration changes. Similar tools are available for servers and other system components. The key view is to find configuration changes before they interact with subsequent failures to create a major meltdown. Even if their repercussion is not recognized immediately, documenting the change will assist troubleshooters when a problem occurs.
Few organizations occupy the expertise in-house to wield extremely involved problems. When those appear, external diagnostic experts who understand many different system components in depth and who are experienced with many different meltdown situations are invaluable.
To find these experts, query within your local community and query major vendors who they expend when they occupy a multi-vendor problem. Bring in the experts to toil with your staff while setting up your plans for system instrumentation and for triage, then attach them on retainer to wait until you occupy your next problem that you can't decipher without outside help.
Triage (quick incident isolation)
There are three goals for triage:
The operations staff should be trained to recognize and fix commonly-occurring incidents quickly. Even if they don't recognize an incident, it is often viable to isolate it to a particular subsystem if confiscate metrics are available. For example, synthetic transaction agents can repeatedly test the DNS, totality access paths to the Internet, the availability and performance of faultfinding VLANS, the response time of major database queries, and many other functions. Overhead is minimal, but these metrics can be extremely valuable in decreasing finger-pointing and in helping the operations staff quickly isolate an incident and convince the amenable group to buy responsibility without needing to disburse a lot of time arguing. If it's too difficult to create these metrics on your system, maybe your system needs to be redesigned. (Otherwise, it will be even more difficult to isolate a problem when you're in the middle of a meltdown and no one has slept for two days!)
If the operations staff doesn't recognize a problem as being one of the commonly-occurring incidents, and if it can't be quickly isolated to a particular subsystem, then it's time to realize that a major crossroad may be brewing. The staff should alert the crossroad manager, notify totality concerned programmers and diagnostics experts that they may be called in soon, and start any special vestige or measurement facilities that occupy been designed for these troublesome situations.
Triage plans and their associated metrics and baselines should be designed by the identical groups who are asked to respond when there's a meltdown: the operations staff, network designers, server and middleware staff, developers, security staff, system architects, and any external experts who might be called in.
The tools for taking measurements are readily available from many vendors, and many tools are embedded in devices and systems that enterprises already own. For example, totality Cisco routers accommodate Cisco's IP-SLA measurement tools, and F5 load balancers accommodate extensive test tools to evaluate server performance. There are also worldwide services, such as those from Gomez and Keynote, to test systems that provide services accessible from the public Web.
Within the enterprise's systems, it's essential that test tools are familiar, that totality passwords are known, and that the tools are easily connected to confiscate test points. It's a existent time-waster when a test "spanning port" is difficult to configure or, worse, already has a cable plugged into it. (What happens if that cable is disconnected to allow attachment of a test device? What other thing will fail?) Vendors such as Apcon provide involved patching switches for testing; simpler multi-port taps are also available.
Be certain that applications log totality errors they encounter, and that the log messages accommodate accurate time stamps and transaction identification information. Tools such as Splunk can be used to scan logs quickly to find viable indications of the understanding for system failure. poverty-stricken handling of intermittent connection failure is a very common antecedent of system failure (for example, the system may freeze with one linger thinking that a connection is up while the other linger thinks it is down); how will that situation be detected and reset?
Because it's almost impossible to reproduce a modern multi-server, network-based production system in a test lab, and because it's usually the subtleties of the production environment that are causing a involved incident, system managers must expect that programmers will emerge in their operations center. Those programmers will be trying to vestige an individual transaction through a maze of rig and network paths. (In effect, the network is the backplane of a huge multi-server computer system.) Presenting them with simple protocol traces isn't an efficient solution.
Dye tracing, which can ensue an individual transaction through multiple servers, is often worth the cost of installation and the additional overhead, because it gives programmers a close diagnostic environment. They can watch each program call, its timings, and its parameters, as if the entire process were contained within a unique server. Examples of these tools are CA's Introscope Transaction Tracer, HP's Transaction Analyzer, Quest Software's PerformaSure, IBM Tivoli's Composite Applications Manager and Symphoniq's TrueVue.
Simple metrics and procedures can detect and categorize ("triage") many performance incidents to assist in rapid service restoration, while involved incidents can be handled by specialized tools, such as dye-tracers, and pre-planned management strategies under the supervision of a trained crossroad manager. In some involved cases, the assistance of external experts who are already close with the system is invaluable. These experts should assist design the triage metrics and the diagnostic tools -- then be placed on retainer to await problems that require their aid.
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