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000-030 exam Dumps Source : IBM Tivoli Service Request Manager V7.2(R) Implementation

Test Code : 000-030
Test name : IBM Tivoli Service Request Manager V7.2(R) Implementation
Vendor name : IBM
: 202 true Questions

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IBM IBM Tivoli Service Request

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IBM diagnosed as "a pacesetter" in service Desk management tools by using impartial research hard | killexams.com true Questions and Pass4sure dumps

April 10, 2008 09:00 ET

Tivoli provider Request supervisor referred to as a pacesetter for both giant involved organizations and Smaller companies

ARMONK, original york--(Marketwire - April 10, 2008) - IBM (NYSE: IBM) nowadays introduced that its Tivoli carrier Request manager has been named as a pacesetter in Forrester's March 2008 file entitled "The Forrester Wave™: carrier Desk administration equipment, Q1 2008."

in this complete assessment, Forrester analyst Chip Gliedman evaluated 13 tremendous and diminutive service desk providers across ninety six criteria, with IBM being named a pacesetter for both huge involved organizations and smaller establishments.

The results of the Forrester report replicate the elements and commitment IBM has made to the carrier Desk market. Tivoli's service Request supervisor utensil suite has been more advantageous and improved via obtained expertise and dedicated construction components, resulting in an avow that may meet the various requirements of both giant and diminutive corporations.

"We're extremely joyful with Tivoli's most recent positioning in Forrester's Wave report on carrier Desk management tools," observed Al Zollar, common supervisor, Tivoli application. "the ease of configuration, lower migrations fees, means to upgrade with out impacting investments in personalization, as well because the up to date architecture offers this solution suite the entertaining capability to meet a big election of necessities according to the challenges their customers face. With the supplies they now hold been capable of add to their edifice and implementations groups, we're confident Tivoli will proceed to exist a leading avow for the service Desk administration market."

Forrester evaluated the strengths and weaknesses of accurate service desk management equipment. The assessment focused on Product Capabilities, ITSM road Map and Market Traction. The report summarized its contrast of IBM Tivoli's carrier Request manager as "... an fabulous ITIL-based mostly provider administration answer, ... [it] is on its way to becoming a bold competitor at the towering conclusion."

The standards for the service Desk administration paraphernalia for tremendous or involved businesses covered: capability to address colossal name volume; capable of model giant and complicated workflows; integration with typical methods and asset management equipment; able to champion the setting up and aid needs of gigantic, world agencies.

IBM Tivoli's avow was mentioned in the record as being amongst those who offered "industrial-electricity utensil suites with confirmed song information in many international groups of 10,000 plus personnel. each and every hold finished suites of tools overlaying a replete latitude of service administration necessities tied to potent workflow engines and protecting desirable-tier CMDB architectures."

The criteria for service Desk administration paraphernalia for Smaller corporations with much less complicated wants had been distinctive, however once again IBM Tivoli's avow became named as a "leader" for this category.

For smaller businesses, the carrier desk environment was characterized via: reduce platform demands; enhanced stress on incident and rigor management; reduce necessities for training and knowledgeable elements; desk-top actuality cycle capabilities. IBM Tivoli's carrier desk device solution scored in the document's prerogative of the pack via its "shear breadth of functionality and capabilities."

About IBM

For more advice on IBM, tickle talk over with www.ibm.com. more information on IBM's Tivoli can likewise exist institute at http://www.tivoli.com.


IBM Maximo provider Request | killexams.com true Questions and Pass4sure dumps

IBM Maximo carrier Request (service Request) app offers a platform for coming into provider requests into IBM Maximo Asset management. carrier Request is usurp with IBM Maximo any location 7.6.2.x.

users can discourse or character a description of the request, and enter a vicinity and an asset for the request. they could additionally view the requests that they created which are presently unresolved so that you can comply with up on these requests. Contact your IBM Maximo any location administrator earlier than the usage of this utility.


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IBM Tivoli Service Request Manager V7.2(R) Implementation

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Management Solution automates software upgrade distribution. | killexams.com true questions and Pass4sure dumps

Press Release Summary:

ITIL (Information Technology Infrastructure Library)-based end-to-end change and release management solution helps organizations automate processes for managing software changes throughout enterprise. Product lets organizations synchronize IT and application progress teams, track location of each and every software assets, and seamlessly distribute software releases across enterprise. Employees can likewise request original software, upgrades, and patches.

Original Press Release: Peregrine Systems(R) Announces End-to-End Change and Release Management Solution New ITIL-Based Offering Automates Processes for Software Upgrades, Patches and Release Distribution

SAN DIEGO, Feb. 8 -- Peregrine Systems, Inc. , a leading provider of asset and service management solutions, announced today an end-to-end change and release management solution to aid organizations automate each and every processes for managing software changes throughout their global enterprises.

Implementing an ITIL (Information Technology Infrastructure Library)-based software release management project can exist a time-consuming, complicated task which often requires technical expertise about disparate applications and coordination with multiple vendors. The original Peregrine change and release management solution integrates industry-leading software -- Peregrine's ServiceCenter(R), IBM Tivoli and Rational applications -- with professional services to create an end-to-end, automated solution.

Using this original offering, organizations can synchronize IT and application progress teams, track the location of each and every software assets and seamlessly distribute original software releases across the enterprise. The solution streamlines software release management by batching multiple changes, providing a working environment to manage applications from progress to production, automating release distribution and updating the configuration management database (CMDB) following a software launch.

When used with Peregrine's self-service applications, employees can leverage this solution's release management capabilities to request original software, upgrades and patches. The request will then exist routed through and logged into ServiceCenter at which point IBM Tivoli Configuration Manager (TCM) will automatically deploy the software or patches throughout the organization. By automating this functionality, organizations can react quickly to change, freeing up valuable time and IT resources.

"More than 30 percent of the joint Peregrine and Tivoli customer basis is undertaking IT projects to automate their service champion and service delivery capabilities using ITIL-based processes," said Russ Mann, Peregrine's senior vice president of strategic initiatives. "The goals of many of these projects are to standardize change and release management processes and create an integrated, automated system to manage those processes. We've teamed up with IBM Tivoli, one of their longstanding strategic partners, to create a change and release management solution that will aid organizations meet these goals.

Mann continued, "Today, as they advertise their original global alliances team and their renewed commitment to their traffic partners, we're delighted to tender the first of many end-to-end offerings that incorporates best-of-breed technology and world-class services to address the evolving needs of their global customers."

Extensive Peregrine and Tivoli Integration

This original change and release management solution adds to the robust chain of Peregrine connectors and integrations for IBM Tivoli applications. They include: ServiceCenter and AssetCenter(R) integration for IBM TCM as well as ServiceCenter integration for IBM Tivoli Enterprise Console (TEC), IBM Tivoli NetView, Tivoli Data Warehouse 1.1 and Tivoli traffic Systems Manager.

Hannaford Bros. Co., a multi-regional supermarket retailer supporting approximately 250 stores throughout the eastern United States, has implemented a service management solution comprising Peregrine Service Establishment and TEC. With primary responsibility for ensuring the highest levels of uptime and system availability, Hannaford's Enterprise Systems Management (ESM) group has been using ServiceCenter since 2002 to log and prioritize incident calls, manipulate each and every ail tickets and requests for routine services, monitor each and every open items, identify root causes of service interruptions, and correlate problems to pinpoint trends and recurring events.

ServiceCenter's seamless integration with TEC enables rapid event management and correlation, allowing Hannaford to substantially help its IT champion efficiency and productivity. "Peregrine and Tivoli provide a winning combination for us, enabling the ESM team to categorize and prioritize problems within seconds," explained Ken Calden, Hannaford's ESM analyst. "We can direct the muster to the prerogative group, even to the most usurp person within that group who can resolve the problem quickly."

Hannaford has likewise embraced Peregrine's Evolution Model to optimize their ITIL-based service management processes and garner additional operational benefits. "By incorporating automation, intelligence and two-way communication into their operations, we've been able to saunter well beyond chaotic and reactive service management to leverage a much more proactive approach to service management," said John McFarland, Hannaford's ESM team leader.

Hannaford is currently rolling out Peregrine's change management application and is on track with its implementation of Peregrine's service plane management software, which will provide tighter integration with other service plane agreement tools to aid quantify IT service costs and establish performance benchmarks.

"Peregrine and Tivoli give us a magnificient basis to build upon and ensure best practices throughout Hannaford," said McFarland. "Rather than having to deal with disparate systems and multiple champion platforms, they hold chosen an integrated best-of-class solution that meets each and every their needs while providing an extensible framework for the future."

About Hannaford Bros. Co.

Hannaford Bros. Co. is a multi-regional supermarket retailer and wholly owned subsidiary of Delhaize Group, an $18 billion company with supermarkets in North America and Europe. Hannaford supermarkets are located in Maine, original Hampshire, Vermont, original York and Massachusetts. Hannaford likewise provides IT service champion to Kash n'Karry/Sweetbay, a second Delhaize Group chain, based in Florida.

About Peregrine

Peregrine Systems, Inc. develops enterprise software solutions that enable organizations to evolve their IT service and asset management practices for reduced costs, improved IT productivity and service, and lower risk. The company's asset and service management offerings -- ranging from Peregrine Asset Tracking and Peregrine Service Establishment to Peregrine Asset Optimization and Peregrine Service Optimization -- address specific real-world traffic problems. These solutions beget it workable for IT organizations to maintain a changing IT infrastructure, manage their relationships with end-users and service providers and gain greater visibility into how IT investments are performing. The Peregrine Evolution Model provides a roadmap for companies that want to systematically evolve the sophistication and effectiveness of their IT operating practices.

Founded in 1981, Peregrine Systems has sustained a moneyed tradition of delivering solutions with superior functionality to a broad segment of the global enterprise customer market. Headquartered in San Diego, Calif., the company conducts traffic from offices in the Americas, Europe, and Asia Pacific. For more information, tickle visit www.peregrine.com.

Peregrine Systems, ServiceCenter and AssetCenter are registered trademarks of Peregrine Systems, Inc. or its affiliates. each and every other marks are the property of their respective owners.

Related Thomas Industry Update Thomas For Industry

Enterprise Security: Locking Down Web Services | killexams.com true questions and Pass4sure dumps

Enterprise Security: Locking Down Web Services
  • By Roberta Bragg
  • 11/20/2001
  • As you've probably gathered from the plethora of hype and hope freely available from the vendor of your choice, Web services are the next distributed computing paradigm. [You can discern their October cover stories at www.esj.com for in-depth coverage of Web services.—Ed.] While paradigms arrive and go, most of us survive—and not because they eagerly embrace every original technological whim. Rather, we've learned to selectively accumulate expertise in original technologies and champion their exercise where appropriate.

    But I dote to execute more than that—and I'm going to challenge you to execute the same. quiz yourself this question: What will exist the security challenges of the original Web services model? I'm not talking about the proposed standards and fledgling products at the code level, since I doubt that most vendors will beget that code available to us anyway. Rather, I weigh in examining the areas where your company will exist most vulnerable where Web services are concerned—where your services meet with the outside world's.

    Get Involved Early

    Three steps taken now can aid assure that when your company does start using Web services in a earnest way, security won't exist compromised.

    Educate yourself; hold your security team execute the same. Now is the time to define for vendors and in-house developers just what standards they'll exist expected to adhere to.

    Demand replete details from vendors and programmers about how they're addressing security. PKIs, trusted relationships, CAs, storage of keys—ask for the works.

    Get involved as security standards are developed industrywide. If you've been in computing a while, your input is especially valuable. If you hold an interest in this area, don't wait to hold security standards dictated to you. —R.B.

    First, I'm suggesting that you study up on the algorithms that define how Web services work. Then Put your considerable expertise to work defining significant security practices that every vendor and every in-house programming team can ensue in using this original model. You want everyone your hard works with to understand that security goes in before the label goes on; to execute that, you hold to aid vendors and in-house staff understand your intent.

    Second, require that both your vendors and your programming staff give you replete details on how they intend to provide for secure transactions with and between Web services. beget them advise you key strengths, standards incorporated and algorithms used. If public key algorithms are section and parcel to their approach, who's the Certificate Authority and what trusted relationships are in place? Where are keys generated and stored? How are they protected?

    Remember, while a Web server provides for interaction between a browser (and thus an individual) and a Web page, Web services provide for interaction between Web services. If code somewhere is talking to code elsewhere on my—or my company's—behalf, I want to know that hacker Beelzebub's code isn't spoofing, examining, corrupting, stealing or otherwise interfering with the process.

    Third, review the proposed security standards and processes already in the works. Participate in the discussion. The chance is this: Each succeeding "new model of computing" seems to evolve without the profit of the participation of the generations of computing experts from the previous one. I'm not saw that anyone working on current projects is clueless—far from it.

    There are some excellent ideas being incorporated. But let's mug it—of the millions of programmers working on your Web services projects, everyone won't exist quite so gifted. If Web services are to exist secured, their design and implementation requires your participation. Since you probably won't Get an invitation, you'll hold to jump prerogative in.

    Early Vendor Solutions

    In addition to SSL and other PKI/certificate-based approaches, vendors are using established and proposed standards, as well as proprietary solutions. Here are a few vendor approaches:

    IBM (www.ibm.com): IBM's DB2/XML Extender allows access to DB2 version 7.2 by Web services applications. Tivoli Manager for WebSphere Application Server provides a unique point of control for access in distributed environments that exercise WebSphere. Tivoli SecureWay Policy Director can exist used by WebSphere developers to build access control into applications.

    Microsoft (www.microsoft.com): Microsoft's .NET strategy entails the exercise of security in several areas including file, operation and URL authorization, rule-based security policies and role-based security based on users inside and outside of traditional Windows environments. Microsoft's strategy likewise provides for authentication of .NET forms, in which a user provides credentials on a shape that's submitted to the application for validation.

    Netegrity (www.netegrity.com): Netegrity's TransactionMinder is intended to provide centrally managed, policy-based access control to XML-based Web services and UDDI registries with initial champion for Sun ONE and webMethod's platform. Future champion is planned for Microsoft's .NET, BEA Systems and Bowstreet's Web services.

    Oblix (www.oblix.com): Oblix has released NetPoint 5.0, a management software product that uses XML-based Web services for identity and access. It integrates with Microsoft's dynamic Directory (user and group controls defined in AD can exist used) and Verisign's On-Site Certificate services.

    Securant Technologies (www.RSA.com): Securant Technologies, now section of RSA Securities, has announced unique sign-on, Web-access management for BEA WebLogic's Portal 4.0 through its ClearTrust SecureControl product. Securant's products will exercise SAML. —R.B.

    Security Essentials

    Determining the questions to quiz is simple. Secure Web services should provide sophisticated handling of the same security challenges you require of any computing logic. The problem is, because Web services often will involve outside exposure, making such services safe demands that you hold a very different approach.

    Authentication: In the information systems world that most of us work in, authentication means proving identity by providing a user ID and password, or in more sophisticated environments, a smart card, token or corpse part. In modern networks, computers may authenticate each other through certificates, Kerberos or even pre-shared manual keys. In the Web services world, programs of varying ownership, origination and sophistication will exist interacting with each other. How can they exist assured that these pieces of code can correctly identify and authenticate each other?

    Authorization: Let's counterfeit that you're a medical establishment—a hospital or a doctor's office—and I'm a medical insurance company. I might hold Web services in location that receive and respond to your Web services' requests for payment. Once their services hold proven their identity, how can they control what they can execute with each other? In the course of the transfer of patient information from your Web service to mine, what controls the access my Web service has?

    Think of two clerks from different companies talking on the phone. You hold strict rules on what types of information can exist provided to whom. Indeed, you control the access your employee has as well. Obviously, I could program my Web service to quiz certain questions, but will yours exist able to determine which it should answer? They can give rules to clerks and restrict their knowledge, and set file permissions to restrict users accessing computer files. Yet how will this model work when the people exchanging information are not people at each and every but snippets of code?


    ServiceNow: Decelerating Growth, Limited Market Size Point To big Downside | killexams.com true questions and Pass4sure dumps

    No result found, try original keyword!IBM ... implementation times. For these reasons, NOW may lose certain customers over time to SaaS providers who tender more attractive multi-tenant solutions. They congratulate ServiceNow for creating a ...


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